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US Call Center, Pune -Voice Process(Perks-Cab,Meal, Snacks, Mediclaim)

US Call Center, Pune -Voice Process(Perks-Cab,Meal, Snacks, Mediclaim)

Deserve Labs

1 - 6 years

3 - 4 Lacs

Pune

Posted:1 month ago| Platform:

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Skills Required

International Call Center US inbound Call center US Process International BPO International Voice Process UK Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

This is a short-term work contract for 3 months. There are NO sales targets, and we are hiring only for customer support. Salary Upto INR 40000/- per month plus performance-based incentive. Role & Responsibilities : The ideal candidates are those with at least one year of work experience in a voice call center in the US process and time zone who can provide excellent service by actively listening to customers calling from the US, understanding the purpose of their calls/emails, answering questions, resolving issues, and creating positive experiences for customers through inbound calls. Preferred candidate profile : 1. Higher Secondary Certificate, Diploma, or equivalent qualification. 2. One-Two years of customer service experience in a call center in the US time zone. 3. Proficient in using modern CRM systems with accuracy and speed. 4. Active listener with effective verbal and written communication skills. 5. Proficient in problem-solving, multitasking and time management. 6. Ability to handle a high volume of calls and emails efficiently. 7. Professional demeanor in all customer contacts. 8. Proven ability to memorize and recall knowledge. 9. Strong team player. Perks and benefits 1. Shift Allowance. 2. Overtime Allowance, 3. Pick up and drop by office cab 4. Meal (1 Meal in shift) and snacks. 5. Medical Insurance Cover IMPORTANT : THIS IS A SHORT-TERM WORK CONTRACT FOR 3 MONTHS, NO SALES TARGETS, WE ARE HIRING ONLY FOR THE CUSTOMER SUPPORT. SALARY UPTO INR 40000/- PER MONTH PLUS PERFORMANCE-BASED INCENTIVES. ONCE YOUR RESUME IS SHORTLISTED, THEN YOU MAY RECEIVE THE INTRODUCTORY SCREENING CALL DURING USA BUSINESS HOURS.

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US Call Center, Pune -Voice Process(Perks-Cab,Meal, Snacks, Mediclaim)