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Urgent Opening For Technical Writer-Koramangla-Bangalore

Urgent Opening For Technical Writer-Koramangla-Bangalore

Expertiz

3 - 8 years

3 - 7 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

technical writing product documentation css html articles documentation cms content editing online content creative writing content development product management portfolio software support content writing web content writing pm data integration

Work Mode

Work from Office

Job Type

Full Time

Job Description

Urgent Opening for Technical Writer-Koramangla-BangalorePosted On 16th Jul 2015 04:44 PM
Location Koramangla-Bangalore Role / Position Technical Writer Experience (required) 3+ years Description Our clientis data integration startup that helps users move data from various business apps with ease. They recently received a $2 million funding and are poised to capture the market. As a part of this expansion, they are currently looking for a Technical Writer with an exceptional portfolio.
The details of the role are belowThe Opportunity
Were looking for a product contentwriter. You would be an expert in our product andwritecontent that makes our product clear, easy, and delightful for our customers in North America, UK, and Australia. If you love technology (software) and eat, sleep, and breathewriting, keep reading..

You will be the proud owner of the entire product andtechnicalcontent and including Knowledge Base articles, Help Instructions, Contextual messaging etc. You would lead and be responsible to make our documentation the best in the business. This role requires you to be very hands-on with the product and regularly interact with internal teams like Product Management, Engineering and customer success teams. Responsibilities:

lead an ongoing process of continuously improving our entire knowledge base.

create, clean up, or rewrite ourtechnicalknowledge base, support articles, contextual help etc.

analyzetechnicalsupport conversations (customer emails, support tickets, and live chats) and suggest if the documentation needs any changes to help customers find answers better and faster

work with the tech support and customer success teams to refine the product documentation based on customer feedback.

work with the product management and engineering teams to understand the product use cases and also to verify the accuracy of thetechnicalcontent produced.

work with the UI / UX team towriteconcise and crisp contextual help information in the product to make it easier to use.

create simple and lucid how to guides - could be textual articles, visual data or explainer videos.

Ideal Candidate will:

skills andtechnicaldepth towriteclear, accurate, and usefultechnicaldocuments and online content for our customers.

ability to explain a complex concept ortechnicalinformation in an easily digestible content for a wide variety of audiences.

3+ years of experience working as atechnicalwriteror documentation specialist. (That said, we also care about potential. If you dont have the years, tell us about the impact you created)

ability to self-manage and work on your own initiative, including seeking input and critique from others.

ability to work on several projects concurrently and juggle competing priorities when necessary.

Desired
Skills:

Basic HTML and CSS skills

(Bonus) Familiarity with CMS, support softwares, documenting user interfaces etc

Send Resumes to girish.expertiz@gmail.com -->Upload Resume

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Urgent Opening For Technical Writer-Koramangla-Bangalore