1 - 3 years
1 - 2 Lacs
Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Job Title: Quality Analyst
Company: Mount Talent Consulting Pvt. Ltd.
Location: A51, Sector 16, Noida
Work Type: Full-time, On-site
Experience Required: 2 to 5 years
Working Days: Sunday Fixed Off
Industry: BPO / Consulting / Recruitment
Job Summary:
We are seeking a detail-oriented and experienced Quality Analyst to monitor and evaluate the quality of calls and processes in our BPO operations. The ideal candidate should have strong analytical skills, a keen ear for customer interactions, and a passion for continuous improvement in service delivery.
Key Responsibilities:
Monitor and evaluate inbound and outbound calls to ensure quality standards.
Identify gaps in communication and provide constructive feedback to agents.
Prepare and share quality reports and trend analysis with the management team.
Conduct regular calibration sessions with team leads and training managers.
Maintain quality documentation, scorecards, and improvement trackers.
Recommend process improvement initiatives to enhance service quality.
Assist in developing quality assurance policies and procedures
CONTACT PERSON :- Sonam Kumari
CONTACT NO. :- 9220288783
Mount Talent Consulting
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