Unit IT Head

About Us:

Manipal Hospitals is one of Indias most trusted healthcare brands, catering to over 5 million patients annually. With a strong presence across 38 hospitals in 19 cities, a workforce of 20,000+ employees, and a network of 5,600+ doctors, we are committed to clinical excellence and innovation. Our IT infrastructure plays a vital role in enabling digital transformation and operational excellence across our units.

About the Role:

This position is responsible for maintaining the IT operations seamlessly and making sure that all the software applications are being optimally used at Unit Hospital(s). This position will also be responsible for closely interacting with Hospital Director, HODs, Deputy CIO and the Corporate IT Team on a regular basis in order to address issues/concerns with respect to IT as well as new projects rollout at unit level.

Role:

What You'll Do:

• Lead and manage all IT operations including infrastructure, enterprise applications, and IT security & system configuration at the unit level.
  
• Collaborate with the Corporate IT team and Hospital Director to implement group-wide digital initiatives.
  
• Ensure high availability and optimal performance of HIS, PACS/RIS, SAP, ERP, and other applications.
  
• Coordinate with internal departments (HODs, clinical, billing, admin) for smooth IT integration and user support.
  
• Handle vendor management, AMC renewals, and SLA tracking.
  
• Monitor network connectivity, CCTV Technology, backups, IT assets, and incident response systems.
  
• Prepare and manage the units IT budget, control OPEX/CAPEX, and ensure financial compliance.
  
• Support internal and external audits including NABH/NABL documentation and compliance.
  
• Maintain data security protocols and drive awareness on best practices.
  
• Guide and mentor the local IT team; set KRAs, conduct performance reviews, and facilitate training.
  

What We're Looking For:

• Graduate in any discipline with BCA / BE / BTech / MSc (IT) / MCA / MBA (IT).
  
• 7 - 12 years of IT experience in the healthcare domain.
  
• Hands-on experience with Hospital Management Systems (HIS), PACS/RIS, ERP modules, and clinical systems.
  
• Strong understanding of IT infrastructure, networking, backups, and security systems.
  
• Proven leadership ability, with experience managing 45 team members.
  
• Excellent communication, coordination, and vendor management skills.
  
• Familiarity with quality standards and regulatory compliance in healthcare settings.
  

What You'll Get:

• Competitive compensation aligned to experience
  
• A leadership role in one of India's premier healthcare networks.
  
• Exposure to digital transformation projects and enterprise-scale healthcare applications.
  
• Cross-functional collaboration across clinical, administrative, and corporate teams.
  
• A supportive and innovation-driven work environment with growth opportunities.

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