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2.0 - 6.0 years

7 - 12 Lacs

Pune

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: Job TitleService Management Analyst Corporate TitleAssociate LocationPune, India Role Description Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets. The primary application to support is Automic job scheduler and automation engine. The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management. The main tasks of the Service Management Analyst are: Monitoring and tracking activities, analyzing issues, supporting the resolution of issues, conflicts, preparing reports and meetings. The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment. What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Develop a good understanding of the activities required to execute Service Management functions. Follow all guidelines and controls for the relevant processes to ensure compliance and quality. Undertake specific functions within the relevant Service Management process as identified for the specific Service Management area. Participate in regular meetings with stakeholders, prepare and document meetings, track progress. Collect, interpret and respond to changes in production data, as appropriate. Track the implementation of resolution tasks. Provide regular and reliable reporting of relevant data to meet management requirements. Understand thoroughly the end-to-end application support process and escalation procedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. service operations). Maintain an end-to-end view of the application and infrastructure landscape. Provide feedback and communicates results to stakeholders. Provide input and contribute in Service Management related audits. Your skills and experience Strong hands-on knowledge of production monitoring tools like Geneos, Control-M/Autosys/UC4 Automic(any of the job scheduling tool) Should be able to drive automation Must be a Team player with excellent soft skills Must be very clear with the ITIL processes Ready to work in GERMANY Shifts Ensures that the Service Operations team provides optimum service level to the business lines that it is supporting. Technically involves yourself in incident management and quickly find out an approach to resolve the problem. Takes overall responsibility for the resolution of incidents and problems within the team. Oversees the resolution of complex incidents. Ensure that Analysts apply the right problem-solving techniques and processes. Assists in managing business stakeholder relationships. Assists in managing OLA, SLI, SLOs, and SLAs with relevant stakeholders. Ensures to adhere the defined support processes. Makes improvement recommendations where appropriate. Education Bachelors degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty) ITIL V4 foundation certification (preferred) How well support you . . . . About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

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7.0 - 12.0 years

18 - 30 Lacs

Hyderabad

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10+ yrs managing Data apps in Java based tech.,good exposure to cloud & web deve. 5+ yrs in customization implementation of IBM MDM AE & SE Core Java AWS S3 & Google Cloud Storage SQL batch processing Realtime API Services CI/CD pipelines

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6.0 - 11.0 years

17 - 20 Lacs

Bengaluru

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Title : CPU Power Management Firmware Developer - Performance Management/Staff/Sr Staff Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 5+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Engineering or related work experience. 3+ years of work experience with Programming Language such as C, C++, Java, Python, etc. Job Overview Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in. GENERAL SUMMARY As a CPU Performance Management FW Developer, you are responsible for working with a team on the enablement of the power management solution for Qualcomm's custom CPUs. You will collaborate internally to help define a standard driven solution, and implement embedded firmware, to manage performance of the CPU subsystem. You will also be responsible for helping characterize and tune this solution for all Qualcomm SoCs utilizing Qualcomm custom CPUs. In CPU Power Management FW developer role, with focus on CPU performance management, you will be working closely both with the hardware power management and firmware development teams. You will have an opportunity to engage with third parties on enablement of new platforms, as well as providing input to our SoC and platform architects on future designs. Role and Responsibilities Drive the firmware design, implementation and verification, in pre-silicon and post-silicon environments. Assist in the definition CPU Performance Management solutions for future generation of Qualcomm CPUs. Actively engage with open source communities to contribute support for processor architectures, device drivers, and firmware features Assist in identifying skills requirements and in hiring engineers, collaborating with other teams on platform bring-up/debug/diags, firmware lifecycle, etc. Preferred Qualifications BS/BEng in Electrical, Computer Engineering, or Computer Science (or equivalent professional experience) with 5 years experience in embedded firmware development Self-starter who takes initiative and brings technical leadership Proficient writing and debugging C and assembly Driver development experience in RTOS or OS Kernel environments Demonstrated development experience with embedded OSes such as Zephyr, eCos, uC/OS or FreeRTOS Experience developing for pre-silicon environments including simulators and FPGA emulation Experience developing, characterizing and tuning performance management solutions an SoC subsystem will be a considerable plus. Familiarity with ARM v8 architecture. Development experience for a ARMV8 platform is a plus. Physical Frequently transports between offices, buildings, and campuses up to mile. Frequently transports and installs equipment up to 5 lbs. Performs required tasks at various heights (e.g., standing or sitting). Monitors and utilizes computers and test equipment for more than 6 hours a day. Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely. Minimum Qualifications Education Bachelors - Computer Science, Bachelors - Engineering, Bachelors - Information Systems Work Experiences 4+ years experience with Programming Language such as C, C++, Java, Python, etc. ,8+ years of Software Engineering or related work experience

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5.0 - 10.0 years

13 - 18 Lacs

Bengaluru

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Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: As a CPU Performance Management FW Developer, you are responsible for working with a team on the enablement of the power management solution for Qualcomm's custom CPUs. You will collaborate internally to help define a standard driven solution, and implement embedded firmware, to manage performance of the CPU subsystem. You will also be responsible for helping characterize and tune this solution for all Qualcomm SoCs utilizing Qualcomm custom CPUs. In CPU Power Management FW developer role, with focus on CPU performance management, you will be working closely both with the hardware power management and firmware development teams. You will have an opportunity to engage with third parties on enablement of new platforms, as well as providing input to our SoC and platform architects on future designs. Role and Responsibilities Drive the firmware design, implementation and verification, in pre-silicon and post-silicon environments. Assist in the definition CPU Performance Management solutions for future generation of Qualcomm CPUs. Actively engage with open source communities to contribute support for processor architectures, device drivers, and firmware features Assist in identifying skills requirements and in hiring engineers, collaborating with other teams on platform bring-up/debug/diags, firmware lifecycle, etc. Preferred Qualifications BS/BEng in Electrical, Computer Engineering, or Computer Science (or equivalent professional experience) with 5 years experience in embedded firmware development Self-starter who takes initiative and brings technical leadership Proficient writing and debugging C and assembly Driver development experience in RTOS or OS Kernel environments Demonstrated development experience with embedded OSes such as Zephyr, eCos, uC/OS or FreeRTOS Experience developing for pre-silicon environments including simulators and FPGA emulation Experience developing, characterizing and tuning performance management solutions an SoC subsystem will be a considerable plus. Familiarity with ARM v8 architecture. Development experience for a ARMV8 platform is a plus. Minimum Qualifications: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 6+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 5+ years of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience. Preferred Qualifications: Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field. 12+ years of Hardware Engineering or related work experience. 3+ years of experience with circuit/logic design/validation (e.g., digital, analog, RF). 3+ years of experience utilizing schematic capture and circuit stimulation software. 3+ years of experience with hardware design and measurement instruments such as oscilloscopes, spectrum analyzers, RF tools, etc. 1+ year in a technical leadership role with or without direct reports. Principal Duties and Responsibilities: Leverages advanced Hardware knowledge and experience to plan, optimize, verify, and test highly critical electronic systems, bring-up yield, circuits, mechanical systems, Digital/Analog/RF/optical systems, equipment and packaging, test systems, FPGA, and/or DSP systems. Participates in or leads the implementation of advanced design rules and processes for electronic hardware, equipment, and/or integrated circuitry. Conducts highly complex simulations and analyses of designs as well as implements designs with the best power, performance, and area. Collaborates with cross-functional teams (e.g., design, verification, validation, software and systems engineering, architecture development teams, etc.) to implement new requirements and incorporate the latest test solutions in the production program to improve the yield, test time, and quality. Evaluates, characterizes, and develops novel manufacturing solutions for leading edge products in the most advanced processes and bring-up product to meet customer expectations and schedules. Evaluates reliability of highly critical materials, properties, and techniques and brings innovation, automation, and optimization to maximize productivity. Advises and leads engineers in the development of complex hardware designs, evaluating various design features to identify potential flaws or issues. Writes detailed technical documentation for highly complex Hardware projects; reviews technical documentation for junior engineers. Level of Responsibility: Works independently with minimal supervision. Provides supervision/guidance to other team members. Decision-making is significant in nature and affects work beyond immediate work group. Requires verbal and written communication skills to convey complex information. May require negotiation, influence, tact, etc. Has a moderate amount of influence over key organizational decisions.

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6.0 - 11.0 years

20 - 25 Lacs

Bengaluru

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Job Area: Engineering Group, Engineering Group > Software Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Engineer, you will design, develop, create, modify, and validate embedded and cloud edge software, applications, and/or specialized utility programs that launch cutting-edge, world class products that meet and exceed customer needs. Qualcomm Software Engineers collaborate with systems, hardware, architecture, test engineers, and other teams to design system-level software solutions and obtain information on performance requirements and interfaces. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 5+ years of Software Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Engineering or related work experience. 3+ years of work experience with Programming Language such as C, C++, Java, Python, etc. Job Overview Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in. GENERAL SUMMARY As a CPU Power Management FW Developer, you are responsible for working with a team on the enablement of the power management solution for Qualcomm's Oryon CPUs. You will collaborate internally to help define and implement embedded firmware to manage the power and performance for the CPU subsystem within Qualcomm SoCs across many verticals. You will also participate in various other aspects of the management controller firmware development, including power management, boot, RAS, debug, security and runtime services. In CPU Power Management FW developer role you will be working closely both with the hardware power management and firmware development teams. You will have an opportunity to engage with third parties on enablement of new platforms, as well as providing input to our SoC and platform architects on future designs. Role and Responsibilities Drive the complete firmware development lifecycle through design, development, debug and verification, in pre-silicon and post-silicon environments. Develop core firmware stack, utilizing and RTOS, that provides the essential services and frameworks to various algorithms running on the power management controller. Assist in defining Power Management solutions for future generation of Qualcomm CPUs. Actively engage with open source communities to contribute support for processor architectures, device drivers, and firmware features Collaborate with team members and other teams on silicon and platform bring-up, debug and diagnostics. Assist in identifying skills requirements and in hiring engineers, Preferred Qualifications BS/BEng in Electrical, Computer Engineering, or Computer Science (or equivalent professional experience) with 8 years experience in embedded firmware development Self-starter who takes initiative and brings technical leadership Proficient writing and debugging C and assembly Driver development experience in RTOS or OS Kernel environments Demonstrated development experience with embedded OSes such as Zephyr, eCos, uC/OS or FreeRTOS Experience developing and debugging in pre-silicon environments including simulators and FPGA emulation Experience defining interprocessor communication interfaces between embedded controllers and the platform Familiarity with ARM v8 architecture. Development experience for a ARMV8 platform is a plus. Minimum Qualifications Education Bachelors - Computer Science, Bachelors - Engineering, Bachelors - Information Systems Work Experiences Hands on 4+ years experience with Programming Language such as C, C++, Java, Python, etc. ,8+ years of Software Engineering or related work experience

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5.0 - 8.0 years

0 - 3 Lacs

Pune, Chennai, Bengaluru

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Experience: 5-8 years in IT, preferably in the financial sector Key Responsibilities: Autosys & UC4 Atomic: Manage and monitor job scheduling automation tools, ensuring smooth workflow execution. Incident Management: Handle incidents efficiently, perform root cause analysis, and generate reports using ServiceNow. IT Governance & Development: Support governance frameworks, IT process improvements, and system enhancements. Stakeholder Communication: Collaborate with cross-functional teams and provide timely updates on incidents and resolutions. Reporting & Documentation: Maintain detailed records of incidents and resolutions, ensuring compliance with IT standards. Required Skills & Qualifications: Strong knowledge and hands-on experience in Autosys and UC4 Atomic . Expertise in ServiceNow for incident tracking and reporting. Excellent verbal and written communication skills for effective stakeholder engagement. Familiarity with IT governance principles and IT development processes . At least 5-8 years of experience in IT , preferably within the financial sector . IT project management knowledge is a bonus. Preferred Qualifications: Experience working in regulated environments like banking or finance . Certifications in ITIL, IT Governance, or ServiceNow (preferred but not mandatory).

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5.0 - 10.0 years

25 - 30 Lacs

Guwahati, Kolkata, Odisha

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RoleService Operations Lead (AVP) WFH and WFO DepartmentService & Operations Employment TypeFull Time, Role CategoryOperations Job description: Technology Operations is responsible for the technical infrastructure required to supply IT services to the bank. Work includes: - Overseeing strategy, design, development, and deployment of IT solutions - Improving or developing new products, components, equipment, systems, technologies, or processes - Ensuring that research and design methodologies meet established scientific and engineering standards - Assisting with formulating business plans and budgets for product development - Analysing quality/safety test results to ensure compliance with internal and external standards - Keeping abreast of new developments in the industry and translating those developments into new and viable options for the organization and clients - Organising technical presentations to clients and/or industry groups Monitoring product development outcomes to ensure technical, functional, cost, and timing targets are met May be responsible for managing product regulatory approval process Your key responsibilities: - Management of support activities for service operations, such as troubleshooting and solving incidents and problems service delivery - Take overall responsibility for the resolution of incidents and problems within the team & oversee the resolution of complex incidents - Ensure analysts are using the correct troubleshooting methods and processes - Assistance in managing relationships with involved business partners - Manage escalations by collaborating with customer Service, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues - Overview of areas that need monitoring, reporting and improvement - Identifying the required metrics and ensuring that they are addressed, monitored and improved where necessary - Experience with multiple technology stacks (Unix, PLSQL, JAVA etc.) - Working knowledge of standard tools (Service-Now, Confluence, JIRA) - ITIL & GCP qualified desirable Your skills and experience: - Prior experience in defining, developing, implementing Automic (UC4) workload processing according to requirements, Batch processing and related tasks. - Ability to reverse engineer processes and systems when necessary. - Familiar with UNIX, Shell & Perl scripting, and command line environments. - Familiar with documentation in tools like JIRA, Confluence and ServiceNow. - Prior working involving use of ITIL standards and procedures, naming conventions, client concept, alarming concept, scripting, centralized includes. - Proficiency in ETLF tool (Informatica) and SAP (good to have) - Proficiency in SQL for data querying and manipulation (good to have) Expected Tasks to Perform: - Implement new tasks and workflows as per Customer requirement (scheduling, monitoring, and alarming). - Automate and optimize existing processes to improve efficiency and reliability. - Proven prior ability to plan and analyze workflow and processes to troubleshoot issues and for performance improvement. - Handle deployments and releases of new features and updates. - Analyze and classify errors to ensure timely resolution. - Manage incidents and contribute to root cause analysis. - Document processes, configurations, and solutions for future reference and knowledge sharing. Apply Save Save Pro Insights Location - Odisha,Guwahati,Kolkata,Pune,Chennai,Hyderabad,Mumbai,Thane,Navi Mumbai,Coimbatore,Vijayawada,Vishak

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2 - 6 years

7 - 12 Lacs

Pune

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About The Role : Job TitleService Management Analyst Corporate TitleAssociate LocationPune, India Role Description Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets. The primary application to support is Automic job scheduler and automation engine. The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management. The main tasks of the Service Management Analyst are: Monitoring and tracking activities, analyzing issues, supporting the resolution of issues, conflicts, preparing reports and meetings. The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Develop a good understanding of the activities required to execute Service Management functions. Follow all guidelines and controls for the relevant processes to ensure compliance and quality. Undertake specific functions within the relevant Service Management process as identified for the specific Service Management area. Participate in regular meetings with stakeholders, prepare and document meetings, track progress. Collect, interpret and respond to changes in production data, as appropriate. Track the implementation of resolution tasks. Provide regular and reliable reporting of relevant data to meet management requirements. Understand thoroughly the end-to-end application support process and escalation procedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. service operations). Maintain an end-to-end view of the application and infrastructure landscape. Provide feedback and communicates results to stakeholders. Provide input and contribute in Service Management related audits. Your skills and experience Strong hands-on knowledge of production monitoring tools like Geneos, Control-M/Autosys/UC4 Automic(any of the job scheduling tool) Should be able to drive automation Must be a Team player with excellent soft skills Must be very clear with the ITIL processes Ready to work in GERMANY Shifts Ensures that the Service Operations team provides optimum service level to the business lines that it is supporting. Technically involves yourself in incident management and quickly find out an approach to resolve the problem. Takes overall responsibility for the resolution of incidents and problems within the team. Oversees the resolution of complex incidents. Ensure that Analysts apply the right problem-solving techniques and processes. Assists in managing business stakeholder relationships. Assists in managing OLA, SLI, SLOs, and SLAs with relevant stakeholders. Ensures to adhere the defined support processes. Makes improvement recommendations where appropriate. Education Bachelors degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty) ITIL V4 foundation certification (preferred) How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

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3 - 6 years

12 - 17 Lacs

Bengaluru

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locationsBangalore - Bagmane Tridib time typeFull time posted onPosted 30+ Days Ago job requisition id31757 The Technology Operations Engineer II monitors all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units; escalates in a timely & efficient manner following the guidelines developed within the dept. to the appropriate next level of support to accurately report incidents to management & to document each incident & request handled, whether issue was received by alerting tools or by customer (internal or external). Principal Accountabilities: Establishes bridge lines regularly. Properly and efficiently uses broad notification tools. Utilizes protocol for MindAlign use and other inter-office communication tools regularly to document timeline of events within crisis management. Regularly recycles monitoring agents. Regularly Utilizes incident management tools. Uses monitoring tools to detect errors. Utilizes application log locations and early log viewing for errors. Understands escalation protocol per application area. Utilizes ECC protocol for documentation. Uses proper phone etiquette for receiving calls and escalation. Utilizes application recovery tools used by TOCC. Utlizes department website for process recovery. Writes scripts to execute for application recovery. Utilizes escalation and notification escalation per application. Leverages specific application flows and general functionality by application. Technical skills : Kindly note L2 production support experience with good triage skills and flexible to cover shift on all days of week. 1. We need resource with good hands on experience on Linux troubleshooting2. Database knowledge troubleshooting - Oracle or SQL server3. Scripting knowledge on Python and Shell.4. Scheduling tool knowledge - Preferrably UC4 or Control M /Autosys5. Log monitoring tool knowledge - Splunk/Kibana6. Any cloud knowledge - GCP /AWS/ Azure7. Good hands on knowledge of ITIL processes.8 . Above all - Need to have Good communication and collaboration skills. 9. Preferred Domain - Investment Banking or Capital market services10. Alert management tools - tivoli/truesight/openview CME Group Where Futures are Made CME Group is the worlds leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And were looking for more. At CME Group, we embrace our employees' diverse experiences, cultures and skills, and work to ensure that everyones perspectives are acknowledged and valued. As an equal opportunity employer, we recognize the importance of a diverse and inclusive workplace and consider all potential employees without regard to any protected characteristic. Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more .

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