Operations Executive - Travel & Tourism Offtown Trails

2.0 - 3.0 years

2 - 4 Lacs

Noida

Work from Office

Job Title: Operations Executive - Travel & Tourism Location: Ithum Tower, Sector - 62, Noida, Uttar Pradesh Job Type: Full-Time Department: Operations - Travel Reports To: Operations Manager Job Summary: We are looking for a detail-oriented and proactive Travel Operations Executive to join our team. The ideal candidate will be responsible for end-to-end execution of travel itineraries, vendor coordination, bookings management, guest assistance, and operational logistics. This role demands exceptional organizational skills, a problem-solving attitude, and a customer-first approach to ensure seamless travel experiences for clients. Key Responsibilities: Trip Execution: Manage pre-departure, on-ground, and post-trip operations including logistics, communication, and customer support. Vendor Coordination: Liaise with hotels, transport providers, tour guides, and activity partners to confirm bookings and ensure service quality. Guest Handling: Provide real-time support to travelers during the trip, handle escalations, and ensure customer satisfaction. Documentation: Ensure timely and accurate documentation - vouchers, travel briefs, tickets, and compliance paperwork. Group Departures: Coordinate operations for fixed departures, including accommodation blocks, transport arrangements, and staff deployment. Logistics Planning: Optimize route plans, travel timing, and buffer management for smooth operations. MIS & Reporting: Maintain records of bookings, vendor payments, customer feedback, and generate operational reports. Crisis Management: Handle unexpected issues like delays, cancellations, or complaints with prompt and effective solutions. Cross-functional Collaboration: Work closely with the sales and accounts teams for seamless execution from confirmation to closure. Process Improvement: Identify operational gaps and suggest improvements in SOPs for efficiency and scalability. Job Requirements: Education: Bachelors degree in Travel & Tourism, Hospitality, Business Administration, or related field (preferred). Experience: Minimum 2 to 3 years of experience in travel operations, logistics, or itinerary execution. Coordination Skills: Strong multitasking and coordination capabilities for managing complex itineraries and groups. Customer Service: Calm, composed, and helpful approach in high-pressure or live-trip scenarios. Tech Savvy: Familiarity with spreadsheets, itinerary planning tools, and basic CRM usage. Communication: Excellent verbal and written communication skills. Problem Solving: Quick decision-making skills and the ability to manage on-ground challenges efficiently. Detail Orientation: High attention to detail in documentation, logistics, and customer preferences. Preferred Attributes: Passion for travel and hands-on knowledge of popular destinations. Ability to work flexible hours and travel when required. Team player with a proactive, can-do attitude. Fluency in English; knowledge of regional languages is a plus. Perks & Benefits: Competitive salary with performance-based incentives. Travel perks and FAM (familiarisation) trip opportunities. Collaborative and growth-oriented work environment. Opportunities to handle premium itineraries and offbeat destinations.

Posted 2 weeks ago

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