Operations Executive - Travel & Tourism

Job Title: Operations Executive - Travel & Tourism

Location:

Travel Operations Executive

• Trip Execution:

  Manage pre-departure, on-ground, and post-trip operations including logistics, communication, and customer support.

• Vendor Coordination:

  Liaise with hotels, transport providers, tour guides, and activity partners to confirm bookings and ensure service quality.

• Guest Handling:

  Provide real-time support to travelers during the trip, handle escalations, and ensure customer satisfaction.

• Documentation:

  Ensure timely and accurate documentation - vouchers, travel briefs, tickets, and compliance paperwork.

• Group Departures:

  Coordinate operations for fixed departures, including accommodation blocks, transport arrangements, and staff deployment.

• Logistics Planning:

  Optimize route plans, travel timing, and buffer management for smooth operations.

• MIS & Reporting:

  Maintain records of bookings, vendor payments, customer feedback, and generate operational reports.

• Crisis Management:

  Handle unexpected issues like delays, cancellations, or complaints with prompt and effective solutions.

• Cross-functional Collaboration:

  Work closely with the sales and accounts teams for seamless execution from confirmation to closure.

• Process Improvement:

  Identify operational gaps and suggest improvements in SOPs for efficiency and scalability.

Job Requirements:

• Education:

  Bachelors degree in Travel & Tourism, Hospitality, Business Administration, or related field (preferred).

• Experience:

  Minimum 2 to 3 years of experience in travel operations, logistics, or itinerary execution.

• Coordination Skills:

  Strong multitasking and coordination capabilities for managing complex itineraries and groups.

• Customer Service:

  Calm, composed, and helpful approach in high-pressure or live-trip scenarios.

• Tech Savvy:

  Familiarity with spreadsheets, itinerary planning tools, and basic CRM usage.

• Communication:

  Excellent verbal and written communication skills.

• Problem Solving:

  Quick decision-making skills and the ability to manage on-ground challenges efficiently.

• Detail Orientation:

  High attention to detail in documentation, logistics, and customer preferences.

Preferred Attributes:

• Passion for travel and hands-on knowledge of popular destinations.
• Ability to work flexible hours and travel when required.
• Team player with a proactive, can-do attitude.
• Fluency in English; knowledge of regional languages is a plus.

Perks & Benefits:

• Competitive salary with performance-based incentives.
• Travel perks and FAM (familiarisation) trip opportunities.
• Collaborative and growth-oriented work environment.
• Opportunities to handle premium itineraries and offbeat destinations.