Transctn Procng Ut Mgr

Exploro Solutions

5 - 10 years

1 - 6 Lacs

Pune

Posted:2 months ago| Platform:

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Skills Required

Non Voice International BPO Backend Operations Credit Cards

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job description Job Description Job Summary We are looking for a result-driven leader to be responsible for ensuring the SLA's and KPI targets as specified by the client are met consistently. Demonstrate strong process knowledge and lead process changes / improvement with end to end understanding of Product. Review and respond to client escalations, Team Queries, and support team as Subject Matter Expert. Monitor and supervise a team of associates to achieve the targets. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. Years of experience needed – 5+ Years Experience and Skills • Should be graduate from recognized university • Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills • Ability to work in a flexible and production-oriented environment • Should be able to handle escalated issues and complaints, resolving them in timely and satisfactory manner • Good interpersonal skills • Good understanding of key back-office operations metrics • Good analytical skill • Strategic thinker and problem solving mindset • Good balance between people, process & clients • Good client management & relationship building skills • Ability to work in 24/7 process • Open to Work from Office

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Transctn Procng Ut Mgr