Home
Jobs

15 Transactions Management Jobs

Filter Interviews
Min: 0 years
Max: 25 years
Min: ₹0
Max: ₹10000000
Setup a job Alert
Filter
JobPe aggregates results for easy application access, but you actually apply on the job portal directly.

5.0 - 6.0 years

7 - 8 Lacs

Gurugram

Work from Office

Naukri logo

Transaction Consultant Transaction Management COE Transaction Management Team Gurgaon, India What this job involves: Coordinating transactions across the APAC region: The position will be part of the team that manages the real estate portfolio of a leading clients. The resource will engage with all stakeholders (internal and external) to risk-manage and drive all existing and future transactions of the client for the region assigned. As a fully dedicated position, it will aim to not just bring efficiencies in life cycle of transactions, but also provide effective planning and control for an optimized portfolio and support the client in resolution of any potential conflicts with landlords with support from the larger JLL team. In effect, the job of the resource will focus on developing and implementing strategies for the clients real estate footprint while also maintaining the portfolio & being a risk manager for all real estate activities. The role shall have full responsibility of delivering seamless transactions, with the right quality, timeliness and risk-mitigation. Teamwork: The role will require a large amount of coordination with the different teams within JLL as well as working with the different teams of the client to coordinate and deliver together. It will also at times, leading and leveraging JLL Indias 3X platforms to deliver clients requirements with the other members of the larger JLL platform that services the client. Research and Analytics: You will also focus on related goals aimed at improving the overall approach in financial reporting and market analysis, by conceptualizing best-in-class frameworks and analytics for the client. This will include, though not limited to, the following: Provide portfolio optimization strategies to the client. Update the client on the real estate market (e.g. supply-demand) changes impacting its portfolio. Highlight real estate benchmarking data/analysis that could impact the risk profile of the client. Client and Competitor Intelligence Periodically as part of the reporting carried out for the client, you will be expected to leverage off the JLL system to educate the client on the latest information regarding the clients competitors as well as the new and recent trends in the real estate industry. Winning our clients trust As one of the regional coordinators, youll be working frequently with clients, so youll need to build strong relationships with them. Likewise, youll need to be proactive and engaging; and make sure that the clients expectations are met each and every time. You will also be the go-to person for any reporting related concerns. Sound like you Being Analytical Along with the transactions, the role will have the responsibility for providing advisory driven support to the account. This will include, though not limited to, the following: Analyse and implement the use of technology and automation for portfolio performance. Proactively engage with various client teams for risk mitigation & resolution of operational & strategic issues. Meticulous You must pay attention to detail and have excellent problem-solving skills. We are the delivery arm for the client, and they depend on us ensuring we are infallible. Qualifications You will require to have a post graduate degree with at least 5 6 years of work experience While real estate transaction exposure is preferred, it is the ability and experience in establishing deep client connect / relationship management and proven ability to deliver regular out-of-the box solutions is an essential skill requirement for this role. An eye for detail, and emotional intelligence to personality-manage clients in different cultures and geographies will be a differentiator for this role. Strong MS excel skills with grip on financial variables for developing a business paper, and an ability to appropriately articulate messaging along with conflict resolution with multiple real estate stakeholders, are necessary capability requirements.

Posted 4 days ago

Apply

5.0 - 10.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Naukri logo

Position Purpose Primary responsibilities of the team includes: Ensure timely settlement of DTCC transactions Ensure timely settlement of Euroclear transactions Daily monitoring and resolution of Loanet contract compare breaks Process Loanet same day trade closeouts Monitor / resolve breaks, dks, and nostro rec items Settlement / resolution of DTC coupon redemption items Mitigation of operational and reputational risk by escalating in a timely and efficient manner Liaising with clients, brokers / counterparties and other internal support functions for smooth settlement of trades Responsibilities Key Responsibilities: 1. Responsible for the FI settlement , on a timely and cost effective basis by: Ensuring all trades are instructed, matched settled on a timely basis Monitoring of failing trades Reducing fails and/or potential fails by means of pairing off or partialing down deliveries Minimizing fails by means of partial deliveries where possible Pre-matching trades in a daily basis Cash Management related with funding trades Responsible for solving Nostro and Depot reconciliation breaks on a timely basis: By investigating and, where possible, clearing all nostro breaks in reported by Securities Control teams By investigating and, where possible, rectifying all depot breaks on a timely basis reported by Securities Control teams By investigating and solving accounting breaks raised by Securities Control Accounting teams Escalating items that represent operational risk to the direct Manager Contribute to the minimisation of settlement costs operational risk: By becoming more risk aware and by following the procedures or Compliance rules that are in place to mitigate operational or reputational risk Monitors and take appropriate actions in case of market risks (buyins) By seeking to improve STP rates at our custodians so reducing cost, by updating static data as and when necessary By reducing the number of manual instructions sent to agents therefore reducing cost, manual intervention and settlement risk according to Compliance rules If necessary, using the escalation process when operational risk is detected Contribute to the overall successful running of the settlement department: By maintaining close relationships with traders and sales and escalating problems to them promptly where required By maintaining good working relationships with domestic agents and custodians By communicating with, and assisting, other operational departments where needed Ensuring direct Managers are kept informed of any potential problems issues where appropriate. Contribution to the team development: Formalization of team procedures and operating guides Participation of training and coaching for new joiner. Skills and competencies: Ability to analyse, organize and report efficiently. Flexibility on working methods and changing international environment. Rigorous and reactive in order to face pressure and reach excellence anytime Diligently follow the set procedures and Compliance policies Knowledge of financial markets and products, and easiness/expertise in dealing with Excel. English speaker Experience Required Minimum of 5 years experience Amer Support Skills Referential Behavioural Skills : Ability to collaborate / Teamwork Attention to detail / rigor Communication skills - oral written Ability to synthetize / simplify Transversal Skills: Analytical Ability Ability to develop and adapt a process Ability to understand, explain and support change Ability to manage a project Ability to develop and leverage networks Education Level: Bachelor Degree or equivalent Experience Level At least 4 years

Posted 1 week ago

Apply

10.0 - 15.0 years

30 - 45 Lacs

Bengaluru

Work from Office

Naukri logo

About the Role: We seek a strategic Transaction Management leader to drive high value and complex real estate transactions across India, focusing on risk mitigation, stakeholder alignment, and accelerated project delivery while ensuring commercial optimization and compliance adherence for our key corporate client. Key Strategic Responsibilities: Strategic Transaction Leadership & Risk Management Drive high-impact transaction strategies aligned with client business objectives Lead risk assessment and mitigation strategies across complex transactions Ensure commercial optimization through innovative deal structuring and drive outcome through effective brokerage team management Develop contingency plans for critical transactions and portfolio initiatives Champion best practices in transaction governance and control mechanisms Stakeholder & End-User Success Management Orchestrate stakeholder alignment across client leadership, business units, and end-users Drive strategic engagement with key market players and internal decision-makers Ensure end-user satisfaction through proactive requirement management Foster strong relationships with developers, brokers, landlords, and market influencers Commercial & Performance Excellence Optimize commercial outcomes through strategic negotiation and market leverage Drive cost optimization initiatives across transaction lifecycle Implement performance metrics and tracking mechanisms Ensure value maximization in every transaction Lead portfolio optimization strategies Project Delivery & Critical Timeline Management Drive accelerated project delivery through systematic approach Manage critical date obligations and milestone achievements Implement early warning systems for timeline and KPI risks Ensure seamless coordination between multiple project streams Lead concurrent transaction execution across multiple markets Compliance & Governance Ensure regulatory and legal compliance assurance across all transaction activities Maintain robust documentation and approval processes Drive adherence to client-specific governance requirements Implement transaction audit mechanisms Manage risk reporting and escalation protocols Qualifications: Bachelor's degree in Real Estate, Business Administration, Finance, or a related field; MBA or advanced degree preferred. Minimum 12-15 years of experience in commercial real estate transactions, with at least 7 years managing large corporate accounts in India Proven track record in developing and maintaining long-term client relationships at senior levels. Extensive knowledge of the Indian real estate market, including legal and regulatory frameworks across different cities/regions. Strong understanding of corporate real estate strategies and their alignment with business objectives. Excellent negotiation, problem-solving, and analytical skills. Outstanding leadership abilities with experience in managing cross-functional teams. Fluency in English Strong financial acumen and proficiency in real estate analytics and reporting. Ability to work effectively in a matrix organization and collaborate with global teams. Proficiency in relevant real estate software, CRM systems, and Microsoft Office suite. We offer a competitive compensation package, opportunities for professional growth, and the chance to work with one of our most valued clients in the dynamic Indian real estate market. If you are a strategic thinker with a client-centric approach and a deep understanding of corporate real estate in India, we encourage you to apply for this exciting opportunity.

Posted 1 week ago

Apply

12.0 - 14.0 years

85 - 90 Lacs

Bengaluru

Work from Office

Naukri logo

Key Responsibilities: - Lead the execution of M&A, equity financing, and other strategic advisory services within the sector. - Build and maintain strong client relationships, acting as a trusted advisor to senior executives and decision-makers. - Develop and execute business development strategies to expand the firm's presence and services in targeted sectors. - Oversee the creation of financial models, valuation analyses, and client presentations, ensuring accuracy and strategic alignment. - Mentor and develop team members, fostering a culture of excellence, collaboration, and continuous learning. - Collaborate with other departments and teams to cross-sell services and provide comprehensive solutions to clients. - Stay abreast of industry trends, regulatory changes, and competitive landscape to inform strategic decisions and advisory services. Qualifications: - Minimum of 12+ years of investment banking experience. - Demonstrated success in leading and closing transactions, with a robust network of industry contacts. - Strong leadership skills and experience managing teams in a high-pressure, fast-paced environment. - Exceptional financial modeling, analytical, and problem-solving skills.

Posted 1 week ago

Apply

2.0 - 4.0 years

8 - 14 Lacs

Bengaluru

Work from Office

Naukri logo

- Provide support in regulatory reporting and documentation. - Assist in developing and delivering compliance training programs for employees. - Collaborate with different departments to ensure compliance with anti-money laundering (AML), Know Your Customer (KYC), and other regulatory requirements. - Maintain accurate records and documentation related to compliance activities. - Stay updated with industry trends and best practices in compliance. Requirements: - Qualified Company Secretary with a valid membership. - Minimum of 2 years of experience in compliance, legal, or regulatory roles in the financial services industry, preferably in an investment bank. - Strong understanding of relevant laws, regulations, and industry standards. - Excellent analytical skills with the ability to interpret complex regulations. - Detail-oriented and organized approach to work. - Strong communication and interpersonal skills. - Ability to work effectively in a fast-paced and dynamic environment. Benefits: - Competitive salary and benefits package. - Opportunities for professional growth and development. - Exposure to diverse compliance challenges in the financial services sector. - Collaborative and supportive work environment.

Posted 1 week ago

Apply

5.0 - 10.0 years

8 - 14 Lacs

Mumbai, Pune, Ahmedabad

Work from Office

Naukri logo

Locations: Mumbai, Pune, Nasik & Ahmedabad. Key responsibilities include: - Use financial acumen and investment expertise to review a client's information, work closely with the Research and Advisory team to provide superior investment solutions thereby helping the client reach short-term and long-term investment goals, and seamlessly align service delivery for an enhanced customer experience. - Track the HNI/Ultra HNI segment in the market for new client acquisition. To research, investigate, and update themselves on available investment opportunities/financial market trends to determine whether they fit into clients' portfolios. - Focus on business development and achieve growth in relationship value, and revenues & improve client stickiness - Achievement of product-wise targets and cross-selling products as per the demographic, lifestyle, and risk profiling - Formulate outbound and inbound sales plans to acquire new HNI Clients to increase customer base of the portfolio - Conduct risk profiling of all mapped clients and showcase investment products as per the Client risk profile - To provide & maintain, on an ongoing basis, a daily/weekly sales report, figures, forecasting & any other records that may be required by the Team to keep up-to-date records of sales & performance. Skills and Competencies: - Ability to use & analyze data tools related to wealth products - Benchmarking Peers/ Execution on Key Initiatives/Management - Discussion/ MIS Review - Maintaining external network i.e. maintaining contact with the customers - Attitude to service clients by providing them with smooth and superior service delivery - Experience in building and maintaining long-term relationships, deepening relationships, and growing revenues for the organization - Aptitude towards delivering high-quality customer service with good organizational and interpersonal skills - Decision-making skills with a strong sense of ownership and ability to work under pressure - Ensure compliance with key regulatory and organization-level requirements - Our commitment to Diversity, Equity and Inclusion - The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders, and communities. From day one, you will l be encouraged to be yourself and supported to perform at your best. Preferred Educational Qualifications and Work Experience: - 5 to 15 years relevant experience in Investment Advisory Wealth management - MBA CA or equivalent from a premium institute - Relevant certifications Desired Knowledge Skills: - Strong industry and product knowledge, including an understanding of applicable compliance rules and regulations - Ability to think and execute strategically, prioritize and resolve complex problems - Detail-oriented with superior organizational and time management skills, including delegation of work - Team player with the ability to collaborate with others - Ability and interest to work in a fast-paced, evolving environment

Posted 1 week ago

Apply

8.0 - 13.0 years

7 - 14 Lacs

Mumbai

Work from Office

Naukri logo

Key Responsibilities of the role holder: A fantastic opportunity has arisen for an ambitious and experienced professional to jump start business development and client acquisition for our Client. In this key role, the incumbent will act as an experienced and trusted representative of our Client to its clients and deliver a range of bespoke services to high profile and successful HNWs and UHNWs through meaningful Product differentiation and Advisory services. Key responsibilities include: - Use financial acumen and investment expertise to review a client''s information, work closely with Research and Advisory team to provide superior investment solutions thereby helping the client reach short term and long-term investment goals, seamlessly align service delivery for an enhanced customer experience. - Track the HNI/Ultra HNI segment in the market for new client acquisition. To research, investigate and update themselves on available investment opportunities/financial market trend to determine whether they fit into clients'' portfolios. - Focus on business development and achieve growth in relationship value, revenues & improve client stickiness - Achievement of product-wise targets and cross selling products as per the demographic, lifestyle and risk profiling - Formulate outbound and inbound sales plan to acquire new HNI Clients for increasing customer base of the portfolio - Conduct risk profiling of all mapped clients and showcase investment products as per the Client risk profile - To provide & maintain, on an ongoing basis, a daily/weekly sales report, figures, forecasting & any other records which may be required by the Team to keep up-to-date records of sales & performance. Skills and Competencies: - Ability to use & analyse data tools related to wealth products - Benchmarking Peers/ Execution on Key Initiatives/Management - Discussion/ MIS Review - Maintaining external network i.e. to maintain contact with the customers - Attitude to service clients by providing them smooth and superior service delivery - Experience in building and maintaining long term relationships, deepening relationship and growing revenues for the organization - Aptitude towards delivering high quality customer service with good organizational and interpersonal skills - Decision making skills with strong sense of ownership and ability to work under pressure - Ensure compliance with key regulatory and organization level requirements Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you will l be encouraged to be yourself and supported to perform at your best. Preferred Educational Qualifications and Work experience: - 08-18 years Relevant experience in Investment Advisory Wealth management - MBA CA or equivalent from a premium institute - Relevant certifications Desired Knowledge Skills: - Strong industry and product knowledge, including understanding of applicable compliance rules and regulations - Ability to think and execute strategically, prioritize and resolve complex problems - Detail-oriented with superior organizational and time management skills, including delegation of work - Team player with the ability to collaborate with others - Ability and interest to work in a fast-paced, evolving environment

Posted 1 week ago

Apply

7.0 - 11.0 years

60 - 80 Lacs

Bengaluru

Work from Office

Naukri logo

Key Responsibilities: - Lead the execution of M&A, equity financing, and other strategic advisory services within the sector. - Build and maintain strong client relationships, acting as a trusted advisor to senior executives and decision-makers. - Develop and execute business development strategies to expand the firm's presence and services in targeted sectors. - Oversee the creation of financial models, valuation analyses, and client presentations, ensuring accuracy and strategic alignment. - Mentor and develop team members, fostering a culture of excellence, collaboration, and continuous learning. - Collaborate with other departments and teams to cross-sell services and provide comprehensive solutions to clients. - Stay abreast of industry trends, regulatory changes, and competitive landscape to inform strategic decisions and advisory services. Qualifications: - Minimum of 7+ years of investment banking experience. - Demonstrated success in leading and closing transactions, with a robust network of industry contacts. - Strong leadership skills and experience managing teams in a high-pressure, fast-paced environment. - Exceptional financial modeling, analytical, and problem-solving skills.

Posted 1 week ago

Apply

8.0 - 12.0 years

50 - 55 Lacs

Hyderabad, Chennai, Coimbatore

Work from Office

Naukri logo

Key responsibilities include: Customer Acquisition Minimum of 1 Cr. - 5 Cr and above investable surplus Financial Planning (FP) and Portfolio Services Execution of transactions post FP and on periodical basis Manage Private Wealth, PMS and AIF fund related queries Ensure delivery of various MIS reports as per requirements To develop short term and long term sales strategies for the WM business in line with the overall strategic goals of the organization To establish standardized and efficient sales processes to ensure quality control and efficient customer service delivery Ensure discipline of asset allocation Achieve a balance of revenue streams through sale of MF which will build a steady annuity flow and through all other asset class To drive strong client servicing and client engagement parameters, to enhance market credibility and deliver superior value proposition Continuous learning, to be better equipped than our competitors To closely observe, evaluate and monitor the client positions, portfolio allocations and ensure that they fall within risk and advisory parameters as laid down by Risk, Compliance and Research Teams To ensure adherence to internal and external Financial advisory guidelines and Risk Policies and ensure standards are in place to minimize mis-selling instances To continuously scan the competition/market and report on emerging trends or any new development or business opportunities for WM Revenue Generation Build AUA. Location - Delhi, Nasik, Coimbatore,Hyderabad,Aurangabad,Kochi.

Posted 1 week ago

Apply

7.0 - 10.0 years

20 - 25 Lacs

Mumbai

Work from Office

Naukri logo

Experience: 7 plus years of Investment Banking experience in the relevant sector Deal closure experience is must. Qualifications/Requirements: - MBA CA - Strong financial modelling skills and maturity to understand critical deal terms. - Experience at an investment bank with solid transaction experience across a range of transaction types who can independently lead transaction execution including investor reach out and pitches, negotiation of terms working with vendors, and advising and finalizing definitive documents and closing. - Deal closure experience. - Demonstrated experience in managing day-to day aspects of client relationships and transactions with superior attention to detail and quality deliverables. - Develop valuation for complex transactions across a variety of sectors. - Impeccable research, quantitative and analytical skills, especially in explaining market events. - Ability to independently lead sector coverage and garner new business. The candidate will need to develop deep understanding of the sectors we work. - Monitor & mentor junior teammates and ensure their growth within their roles. - Manage execution of transactions by coordinating diligence and presentations across multiple stakeholders. - Demonstrated experience in managing day-to-day aspects of client relationships and transactions with superior attention to detail and quality deliverables. - Strong networking with VC & PE ecosystem in India & overseas. - Strong communication skills and ability to work with tight deadlines. - Willingness to travel .

Posted 1 week ago

Apply

8.0 - 12.0 years

50 - 55 Lacs

New Delhi, Hyderabad, Coimbatore

Work from Office

Naukri logo

Key responsibilities include: Customer Acquisition Minimum of 1 Cr. - 5 Cr and above investable surplus Financial Planning (FP) and Portfolio Services Execution of transactions post FP and on periodical basis Manage Private Wealth, PMS and AIF fund related queries Ensure delivery of various MIS reports as per requirements To develop short term and long term sales strategies for the WM business in line with the overall strategic goals of the organization To establish standardized and efficient sales processes to ensure quality control and efficient customer service delivery Ensure discipline of asset allocation Achieve a balance of revenue streams through sale of MF which will build a steady annuity flow and through all other asset class To drive strong client servicing and client engagement parameters, to enhance market credibility and deliver superior value proposition Continuous learning, to be better equipped than our competitors To closely observe, evaluate and monitor the client positions, portfolio allocations and ensure that they fall within risk and advisory parameters as laid down by Risk, Compliance and Research Teams To ensure adherence to internal and external Financial advisory guidelines and Risk Policies and ensure standards are in place to minimize mis-selling instances To continuously scan the competition/market and report on emerging trends or any new development or business opportunities for WM Revenue Generation Build AUA. Location - Delhi, Nasik, Coimbatore,Hyderabad,Aurangabad,Kochi.

Posted 1 week ago

Apply

4.0 - 6.0 years

32 - 35 Lacs

Mumbai

Work from Office

Naukri logo

Qualifications/Requirements : - MBA/CA - Minimum one deal closure experience. - Strong financial modelling skills and maturity to understand critical deal terms. - experience at an investment bank solid transaction experience across a range of transaction types. - Develop valuation for complex transactions . - Impeccable research, quantitative and analytical skills, especially in explaining market events. - Demonstrated experience in managing day-to-day aspects of client relationships and transactions with superior attention to detail and quality deliverables. - Experience with networking with VC & PE ecosystem in India & overseas. - Strong communication skills and ability to work with tight deadlines. - Willingness to travel

Posted 1 week ago

Apply

1.0 - 2.0 years

3 - 5 Lacs

Bengaluru, Bagalkot, Bailhongal

Work from Office

Naukri logo

ROLE PURPOSE & OBJECTIVE This role is responsible for executing all cash related transactions and operations for the Branch as per internal / external banking guidelines and manage appropriate entries in relevant registers/online; perform end of day reconciliation in the system SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Daily cash transaction CRL Limit Branch Audit ATM /Vault KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business Contribute to the efficient operation of the Branch through accurate and timely processing of cash related transactions and account maintenance. Take overall responsibility for cash handling function of the Branch such as: Receipt and processing of cheque, drafts, dividend warrants, pay orders and other like instruments other than bills for withdrawals up to authorized limits and giving acknowledgements in the counterfoil Disburse cash against withdrawals requests and collect cash against deposit challan Collect repayments as per EMI schedule; maintain necessary entries in system Maintain inward and outward register, petty cash register, assets register and send requisition forms to Regional Head Office Perform tallying of cash in line with book of transactions and vouchers on a daily basis; and report the same in 'End of Day' Branch report Be accountable for handling of cash and operation & maintenance of Branch vault jointly with the operations officer Interact with customers during disbursements and deposits, understand their requirements and identify opportunities to cross sell; update the customers on new products and services offered by Ujjivan Service Quality Demonstrate superior customer service by providing courteous and efficient solutions to their needs Escalate customer queries and grievances to competent authority in a timely manner Explain customers the monthly repayment dates & contact numbers to call for any of their clarification during disbursement and answer their questions in a courteous manner Educate customers to use alternate channels for deposit/withdrawal and inquiries Operations Count & check cash at the beginning & day end before vaulting Hold Branchs cash, keys and/or other valuables in safe custody jointly with Assistant Branch manager and being responsible for the running of the cash department smoothly Responsible for adherence to defined TAT for all transactions Responsible for compliance with all applicable regulations and bank policies for all processes related to cashier operations and cash management Accounting and verifying the transaction for loan repayment Validate the authenticity of customers while cash withdrawal Check the accuracy of the cash deposit slips as per audit requirements Bank pass book updation in case of any transaction Process cash bundles for currency chest deposit with note slips Learning & Performance Maintain current knowledge of Ujjivans products and services, applicable regulations and know your customer principles Complete certification programs organized by operations department Maintain adherence to training man-days/ mandatory training programs for self Maintain goal setting, mid-year review and performance appraisal processes are completed within specified timelines MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications UG Any Graduation; preferably in Finance/Commerce subjects Experience Minimum 1-2 years in handling cash at volume Should have exposure of making entries in financial modules/ERP Should have experience in consolidating accounting data Functional Skills Cash handling/accounting skills Prudent handling of cash with ability to detect fake notes Systematic; meticulous and timely customer service Sensitive to Customer Wait Time Mandatory operating knowledge of computers Relevant software skills (On-Job training to be provided) Strong numerical skills Multitasking ability Behavioral Skills Positive interpersonal skills Customer service orientation Listening and communication skills Competencies Execution Managing Relationships Customer Focus KEY INTERACTIONS INTERNAL EXTERNAL Regional operations team Regional FCU officer Service Quality executive Neighboring banks Cash management agencies BC Agents

Posted 2 weeks ago

Apply

1.0 - 3.0 years

4 - 7 Lacs

Gurugram

Work from Office

Naukri logo

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Institutional_Finance_Buy_Side_Others.

Posted 3 weeks ago

Apply

2.0 - 7.0 years

4 - 8 Lacs

Gurugram

Work from Office

Naukri logo

What this job involves - Process various types of accounts payable transactions including data entry of vendor invoices, expense reports, manual and emergency check requests Assist accountants and controllers with A/P issues or problems as they arise Answer property inquiries via phone and e-mail Process weekly A/P for multiple properties insuring that all deadlines are met Understand and comply with all JLL A/P policies and procedures Monitor and enforce compliance by all JLL employees involved in the A/P process (site and accounting personnel) in respect to standard A/P policies and procedures Perform various other duties as assigned by a supervisor such as mentoring new team member, help with work allocation etc. Assist in training of new analysts who need process expertise to begin production Gather data on department s processing metrics on a daily basis Communication with internal and external customers and vendors as needed To apply you need to have: 2+ years A/P or accounting related experience required Accounting Background (B. Com /M. Com/MBA Finance) Experience in an electronic accounts payable processing environment required Computer system skills including Excel, Powerpoint needed Good Accounting Knowledge - Domain specific knowledge is a must have. Ability to maintain a high level of accuracy in processing vendor invoice. Ability to maintain confidentiality concerning client financial data. Excellent interpersonal skills Bookkeeping skills & analytical and problem solving skills. Demonstrate good oral and written communication skills Detail Oriented Team Player Ability to work overtime when required Ability to work in a fast-paced environment Demonstrate willingness and ability to accept responsibility Collaborate with site staff and accountant to complete weekly A/P processing for multiple clients. Coach and mentor the existing Analysts to be able to perform the daily task more efficiently. Performance objectives Responsible for processing and monitoring vendor invoices and on time payment performance within agreed timeline and accuracy as per the Service Level Agreement. Perform the day to day processing of accounts payable transactions to ensure that municipal finances are maintained in an effective, up to date and accurate manner Key skills Computer skills including the ability to operate computerized accounting, spreadsheet and word-processing programs, and email at a moderate efficiency level - Exposure to ERP will be an added advantage. Knowledge of real estate accounting A/P systems desirable including Enterprise One, Yardi and MRI

Posted 1 month ago

Apply
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Featured Companies