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JPMorgan Chase Bank
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Transaction Specialist Transaction Specialist

Transaction Specialist Transaction Specialist

JPMorgan Chase Bank

0 - 6 years

4 - 5 Lacs

Bengaluru

Posted:5 days ago| Platform:

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Skills Required

Training Automation Process optimization Conflict management Artificial Intelligence transaction management Customer experience Servicing Financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities.

Process, clear, service, research, and settle transactions in accordance with established procedures, using your developing knowledge of automation and artificial intelligence

Handle customer inquiries and requests, such as balance inquiries and account maintenance, ensuring a positive customer experience at all touchpoints

Contribute to the resolution of new issues by applying your developing strategic thinking and innovation skills, within the limits of standard policies and procedures

Assist in the training of new employees, leveraging your developing coaching and mentoring skills to facilitate their growth and development

Participate in projects aimed at enhancing the customer experience, using your developing market product knowledge and data & tech literacy skills to offer continuous insight and drive impact

Required qualifications, capabilities, and skills

Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, researching, and settling transactions

Demonstrated ability to handle customer inquiries and requests, with a focus on maintaining a positive customer experience at all touchpoints

Experience with automation and artificial intelligence tools and techniques, with a focus on their application in transaction management

Developing skills in coaching and conflict management, with the ability to assist in the training of new employees and contribute to a positive work environment

Developing skills in strategic thinking and innovation, with the ability to contribute to solutions for new issues within the limits of standard policies and procedures

High school diploma or GED required

Preferred qualifications, skills, and capabilities

Familiarity or developing knowledge of automation and process optimization tools or technologies.

Process, clear, service, research, and settle transactions in accordance with established procedures, using your developing knowledge of automation and artificial intelligence

Handle customer inquiries and requests, such as balance inquiries and account maintenance, ensuring a positive customer experience at all touchpoints

Contribute to the resolution of new issues by applying your developing strategic thinking and innovation skills, within the limits of standard policies and procedures

Assist in the training of new employees, leveraging your developing coaching and mentoring skills to facilitate their growth and development

Participate in projects aimed at enhancing the customer experience, using your developing market product knowledge and data & tech literacy skills to offer continuous insight and drive impact

Required qualifications, capabilities, and skills

Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, researching, and settling transactions

Demonstrated ability to handle customer inquiries and requests, with a focus on maintaining a positive customer experience at all touchpoints

Experience with automation and artificial intelligence tools and techniques, with a focus on their application in transaction management

Developing skills in coaching and conflict management, with the ability to assist in the training of new employees and contribute to a positive work environment

Developing skills in strategic thinking and innovation, with the ability to contribute to solutions for new issues within the limits of standard policies and procedures

High school diploma or GED required

Preferred qualifications, skills, and capabilities

Familiarity or developing knowledge of automation and process optimization tools or technologies.

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