5 Transaction Quality Jobs

Key Requirements: Location: Shillong Should have worked in International BPO (no domestic) Flexible for US shift Lean Six Sigma Green Belt certified, Should have worked on DMAIC projects, minimum 6 years of transactional quality experience, experience on minitab is an added advantage Knowledge of 7 QC tools and statistical tools Handled a good span of control, should have worked at manager level for at least 2-3 years. Job Description: Mandatory requirement: Should have transactional quality experience Should be able to use quality tools and should have analytical bent of mind Six sigma green belt certification Experience in retail sector will be an added advantage Should have worked on at least 2 - 4 projects Client Interaction Should be comfortable to work in rotational shift BPO sector experience Job Responsibilities 1. Client interactions 2. Manage and develop improvement plans in liaison with other department(s) 3. Effective resource utilization 4. Meeting & exceeding defined KPIs 5. Able to motivate team members. 6. Manage Operations Quality Team a. Effective resource utilization b. Meeting & exceeding defined KPIs c. Able to motivate team members d. Initiate KPI projects 7. Assures effective process and policy mechanisms are in place 8. Develops and assures compliance with the Service Level Agreements between internal and external customers 9. Assures confidentiality and integrity of data 10. Assures implementation of compliance with the Information Technology Standards (System checks, whitelist) 11. To oversee risk management activities across the Program 12. Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness. 13. Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit. 14. Ensure audits like contractual, compliance (BGC, access management) are conducted. Also assessments with various departments Minimum requirements (Education Qualification & Work Experience) Education Qualification : Graduate & above (Any Discipline) Certification / Trainings if any: Green belt certified

Statement of Purpose for this role Responsible for improving and sustaining the transaction Quality of the Process Summary of essential job functions Responsible for improving and sustaining the transaction Quality of the Process Assisting Operations and team leaders in innovative methods on improving the overall call quality score Perform assigned functions according to standardized policies and procedures. Interaction with clients and head of operations Job Responsibilities 1. Manage Operations Quality Team a. Effective resource utilization b. Meeting & exceeding defined KPIs c. Able to motivate team members d. Initiate KPI projects 2. Assures effective process and policy mechanisms are in place 3. Develops and assures compliance with the Service Level Agreements between internal and external customers 4. Assures confidentiality and integrity of data 5. Assures implementation of compliance with the Information Technology Standards (System checks, whitelist) 6. To oversee risk management activities across the Program 7. Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness. 8. Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit. 9. Ensure audits like contractual, compliance are conducted. Also assessments with various departments Minimum requirements (Education Qualification & Work Experience) Education Qualification Graduates & above. Work Experience 4-5 years of work experience in Transaction quality Certification / Trainings if any knowledge on ISO 9001 & ISO 27001, 7 QC tools, GB trained

Summary of essential job functions Responsible for improving and sustaining the transaction Quality of the Process Assisting Operations and team leaders in innovative methods on improving the overall transaction quality score Perform assigned functions according to standardized policies and procedures. Interaction with clients and head of operations Statement of Purpose for this role Responsible for improving and sustaining the transaction Quality of the Process Summary of essential job functions Responsible for improving and sustaining the transaction Quality of the Process Assisting Operations and team leaders in innovative methods on improving the overall transaction quality score Perform assigned functions according to standardized policies and procedures. Interaction with clients and head of operations Job Responsibilities Document Specific notes while observing each transaction to demonstrate intimate knowledge of the transaction Recognize compliance or non-compliance with applicable policies and procedures Provide detailed, clear and professional performance feedback Maintain required productivity on a daily basis Maintain internal quality calibration levels at required variance Maintain an acceptable level of data entry accuracy Use correct terminology when providing feedback Apply analytical and problem solving skills Responsible for improving and sustaining the transaction Quality of the Process. Assisting Operations and team leaders in innovative methods on improving the overall call quality score Daily reporting and Documentation Internal Audits processes Ensure proper escalation procedures are followed if one find any anomaly in the data/ report Perform assigned functions according to standardized policies and procedures. Interaction with clients and head of operations Standard compliance checks

Must have Min 7yrs exp in Quality. Must have Min 1+yrs exp as Quality Manager with Content Moderation Exp. Handled a team of Quality Team Leaders and QA's. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Must have Min 7yrs exp in Quality. Must have Min 1+yrs exp as Quality Manager with Content Moderation Exp. Handled a team of Quality Team Leaders and QA's. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com