TL: Transaction quality Analyst(WFO)

Statement of Purpose for this role Responsible for improving and sustaining the transaction Quality of the Process Summary of essential job functions Responsible for improving and sustaining the transaction Quality of the Process Assisting Operations and team leaders in innovative methods on improving the overall call quality score Perform assigned functions according to standardized policies and procedures. Interaction with clients and head of operations Job Responsibilities 1. Manage Operations Quality Team a. Effective resource utilization b. Meeting & exceeding defined KPIs c. Able to motivate team members d. Initiate KPI projects 2. Assures effective process and policy mechanisms are in place 3. Develops and assures compliance with the Service Level Agreements between internal and external customers 4. Assures confidentiality and integrity of data 5. Assures implementation of compliance with the Information Technology Standards (System checks, whitelist) 6. To oversee risk management activities across the Program 7. Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness. 8. Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit. 9. Ensure audits like contractual, compliance are conducted. Also assessments with various departments Minimum requirements (Education Qualification & Work Experience) Education Qualification Graduates & above. Work Experience 4-5 years of work experience in Transaction quality Certification / Trainings if any knowledge on ISO 9001 & ISO 27001, 7 QC tools, GB trained