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Transaction Processing Associate IV

Transaction Processing Associate IV

Conduent

2 - 7 years

4 - 9 Lacs

Kochi

Posted:1 day ago| Platform:

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Skills Required

Supervisor Interpersonal skills Usage Staffing Technical Expert Analytical Domain Expert transaction processing associate Operations Service quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

Performs tasks based on established procedures.
Uses data organizing and coordination skills to support the business and perform technical work.
Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

Developed proficiency within a range of analytical or operational processes.
Completes assignments and facilitates the work of others.
May coordinate assignments beyond work area.
Proposes improvements to processes and methods.
Acts as a lead, coordinating the work of others, but is not a supervisor.
Works autonomously within established procedures.

Functional Knowledge

Developed skills in a range of processes, procedures, and systems.
Acts as a technical expert in some areas.

Business Expertise

Understanding of how best teams integrate and work together to achieve company goals.

Impact

Impacts a team, by example, through the quality service and information provided.
Proposes enhancements to work procedures and practices to improve efficiency.

Leadership

Serves as a team lead.
Allocates work to team members, as appropriate.
Provides subject matter guidance to junior team members.

Problem Solving

Provides solutions to problems based on existing challenges or procedures.

Interpersonal Skills

Effectively exchanges information and ideas.
Uses tact when working with others.

Responsibility Statements

Manages more complex tasks that are escalated due to issues.
Acts as a domain expert.
Ensures TAT is met for all volumes assigned to respective shifts through proper planning.
Ensures quality and volume is met during shifts.
Coordinates appropriate staffing and interviews candidates.
Collaborates with supervisors on key performance measures set by the client.
Facilitates work allocation.
Tracks/monitors daily and monthly reporting.
Participates in progress improvement without impacting the quality of work.
Communicates with teams and managers to provide work status.
Participates in meetings with internal teams and external clients.
Performs other duties as assigned.
Complies with all policies and standards.

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