Trainee Test Engineer

Job Description

JD No. SM-TTE Role Operations Monitor Engineer Position/ Designation Trainee Test Engineer Reporting to Team Lead Position Statement / Purpose: Operations Monitor Engineer will monitor the performance and availability of the Web and Mobile application for our client as per predefined frequency. This role shall drive through application monitoring in order to provide good customer experience. Key Deliverables (Key Result Areas): Application Monitoring Sanity Check Communication Skills Escalation Process Working Effectively on Timely Alerts Task Management Key Responsibilities (Job Description): Application Monitoring: It involves monitoring the performance and availability of web and mobile applications and report if any issues observed directly route to relevant stakeholders (Internal and External). Sanity Check: This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities. Effective Communication: Proactive and prompt communication with clients to resolve their queries quickly and accurately. Escalation Process: Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure. Working Effectively timely alert: All the failures captured by automation should be analysed and raised to respective stake holders in timely manner. Task Management: Job demands efficient task management with good Analytical, Logical Reasoning Skills with Smart and quick thinking. Key Performance Measures and KPIs: Defects Handling Average Handling Time Timely Escalation to the client No Client Complaints and Internal defects Accuracy and Completeness Effective Communication with internal and external stake holders KPIs Performance Quick Thinking along with managing multiple tasks Highlight and raise alert in the stipulated time No internal & external compliant defect Monitoring and meeting SLA Correctness of Transaction Adherence of the process defined. Organizational Process Adherence Timely Applying leaves Maintaining office decorum Following code of conduct policy Skills Enablement Refresher Sessions Learning & Development certifications Attending Enhancement Session by learning & development team Attending Learning & development sessions organized by the team