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5.0 - 10.0 years
7 - 17 Lacs
Bengaluru
Remote
Job Title: SASE Customer Success Engineer Duration: Full time role Location: Remote (India) Note: Immediate joiners OR who can join in less than 20-30 days of notice Job Description: Duties: As a Customer Success Engineer within the EMEA & LATAM SASE team, you will be part of a business-critical capability to enable our customers secure environments across the LATAM region. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You are someone who is highly technical, understands SASE technologies, and understands the complex world of cloud eco-systems and integrations. You love solving critical problems in challenging environments. In this role, you will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions. You will be the frontline defense against the worlds most pressing cybersecurity challenges. Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing CLIENTS SASE solutions to achieve their business and security objectives Assist customers in implementing CLIENTS SASE solutions and fully integrate these into their security and networking operations Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams Serve as a customer advocate in influencing product roadmap and improvements Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs Be a Go-To customer expert on CLIENT’S SASE security solutions and become a Subject Matter expert over time Key success metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement With customers based across LATAM there will be a need at times to visit them for face to face meetings. These include meetings such as customer kick off meetings, business reviews (usually quarterly), etc. However, these usually depend upon the needs of the customer and so for some accounts there may be no travel required, and for others it could be once per quarter, although travelling every quarter is unusual Skills: Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc. Understanding SASE architecture and value proposition Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP) Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.) Knowledge of Linux (including BASH and Python scripting) Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions Strong consulting and project management skills Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization Ability to multi-task and work in a fast-paced environment Availability to provide after-hours deliverables on a scheduled / non-scheduled basis A proactive approach to resolving customer challenges BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
Posted 4 days ago
1.0 - 3.0 years
1 - 3 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
Job description Test Strategy and Planning: Develop comprehensive test plans and strategies for L3 network protocols, including routing and switching protocols such as OSPF, BGP, and RIP. Identify and define test requirements, objectives, and scope to ensure thorough validation of protocol implementations. Test Design and Execution: Create detailed test cases and test scripts to validate L3 protocol functionality, performance, and compliance with standards. Execute manual and automated tests, including functional, integration, and regression testing. Analyze test results, identify defects, and work with development teams to troubleshoot and resolve issues. Automation and Tools: Develop and maintain test automation frameworks and scripts to enhance testing efficiency and coverage. Utilize network simulation tools and emulators to create realistic test environments and scenarios. Continuously evaluate and integrate new testing tools and technologies to improve testing processes. Documentation and Reporting: Document test plans, test cases, test results, and defects in a clear and organized manner. Generate detailed test reports and metrics to provide insights into protocol performance and quality. Communicate test progress, results, and issues to stakeholders, including developers and project managers. Collaboration and Improvement: Collaborate with cross-functional teams, including developers, network engineers, and product managers, to ensure alignment on testing requirements and objectives. Participate in design reviews and provide feedback to improve protocol design and implementation. Continuously seek opportunities for process improvements and best practices in test engineering. Mandatory skills: Proven experience as a Test Engineer or similar role with a focus on L3 network protocols and testing. Hands-on experience with network testing tools and equipment, such as packet analyzers, network simulators, and traffic generators. Strong understanding of Layer 3 protocols (e.g., OSPF, BGP, RIP) and networking concepts. Proficiency in scripting languages (e.g., Python, Bash) for test automation. Experience with network simulation and emulation tools. Strong communication skills and the ability to work effectively in a collaborative environment. Desired skills: Certifications like CCIE (RS) and/or JNCIE (SP) would be an added advantage. Excellent problem-solving and analytical skills with a keen eye for detail. Ability to manage multiple tasks and priorities in a fast-paced environment. Preferred Qualifications: Experience: 1 to 3 years of experience from Telecommunication or Networking background. Education: Tech/BE/M.Tech/ME (CSE/ECE) or any other equivalent degree. Diversity and Inclusion Statement : Tejas Networks is an equal opportunity employer. We celebrate diversity and are committed to creating all-inclusive environment for all employees. We welcome applicants of all backgrounds regardless of race colour, religion, gender, sexual orientation, age or veteran status. Our goal is to build a workforce that reflects the diverse communities we serve and to ensure every employee feels valued and respected.
Posted 1 month ago
10.0 - 15.0 years
10 - 15 Lacs
Chennai, Tamil Nadu, India
On-site
WLAN IEEE802.11 a/b/g/n/ac/ax Test experience Ethernet & Wired networking (added advantage) Independent Project handling with analytical ability Functional / Blue Tooth-Co-Existence/Performance / IOT WLAN tests Sound knowledge on Layer 1, 2, 3, IEEE802.11 a/b/g/n/ac/ax Knowledge on WPA2/WPA3, MU-MIMO, OFDMA, Beamforming, Roaming etc Understating and Usage of Traffic generator tools like Spirent / Ixia / Chariot/ Veriwave. Knowledge on RFC2544, RFC2889, RFC3918 tests etc. Wireshark, Ethereal, airopeak/omnipeak Windows 10/XP/Win7, Linux Scripting Knowledge of Automation Scripts is mandatory Python / Perl / TCL Minimum Qualifications: 10+ years of experience post BE/B.Tech or ME/M.Tech
Posted 1 month ago
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