Trade Lifecycle Associate

Join JPMorgan Chase as an Associate, where youll lead a dynamic team to deliver exceptional customer solutions. Drive key service metrics and exceed financial goals while fostering a culture of engagement and performance. Be a pivotal leader in implementing improvement initiatives and maintaining risk and control adherence.

Job Summary

As a Trade lifecycle Associate within JPMorgan Chase, you will manage a team of Specialists and Analysts to engage with customers and provide solutions. You will be accountable for achieving service metrics, financial goals, and employee satisfaction. Your role involves decision-making, process improvements, and ensuring compliance with risk guidelines.

Job Responsibilities

• Execute business initiatives through open communication
• Make informed decisions using expertise and policies
• Identify and own process improvement opportunities
• Ensure adherence to policies and resolve escalations
• Manage team performance and motivate sustained results
• Demonstrate firm wide Manager Capabilities
• Track progress through feedback and self-evaluation
• Develop and deliver executive and external reporting
• Enhance department performance with increased authority
• Recommend solutions and implement process changes
• Partner with change management leadership as needed

Required qualifications, capabilities, and skills

• Have a minimum of 5 years in customer service or related function
• Exhibit strong verbal and written communication skills
• Demonstrate influencing skills effectively
• Utilize change management skills proficiently
• Prioritize tasks efficiently
• Analyze data to drive decisions
• Hold a High School diploma/GED

Preferred qualifications, capabilities, and skills

• Possess previous financial industry experience
• Demonstrate people management experience
• Show ability to work in a fast-paced environment
• Exhibit strong problem-solving skills
• Understand financial products and services
• Adapt to changing business needs
• Lead teams through complex processes