TL/DM - WFM Capacity Planning

4 - 9 years

6 - 11 Lacs

Posted:1 month ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Overview The job requires forecasting processing time shrinkage attrition and/or other required metrics and input for the capacity management process by use of standard capacity planning tools and analysis. Involves in developing a long-range strategy for the function to address future needs with data models data consumption tools predictive modeling and emerging technologies. Key Responsibilities Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning. Perform statistical analyses and forecasting techniques and glean critical insights and trends. Develops forecasts (13+ weeks through 52-week projections) of the number of interactions processing time waste attrition and/or other required metrics for the business segments within a given program as input for the capacity and resource plans. Communicates directive guidelines for the WFM Schedulers to ensure schedules produced accurately cover demand forecast while accounting for known constraints planned events/holidays & business objectives. Reporting the planning information to Operational Management and WFM Intraday Management Design reports scorecards dashboards and ad hoc analyses that deliver workforce insights and KPIs. Effectively coach and mentor the team of planners and schedulers within your span Lead and mentor multiple team leaders by one or more Assistant Managers Contact Person: Sneha Contact Number: 9840082230 Email : sneham@gojobs.biz

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Golden Opportunities logo
Golden Opportunities

Career Services

Opportunities City

RecommendedJobs for You