Title Unit Nursing Services Head

We are seeking a passionate and dynamic experienced Nursing Services Professional to join our team at Manipal Hospitals! As a pioneer in Healthcare, Manipal Hospitals is one of the top healthcare providers in India, serving over 5 million patients annually. Our integrated network spans across 37 hospitals in 19 cities with 10,500 beds and a team of over 5,600 doctors and 20,000 employees. Role: Unit Nursing Services Head Location: Baner, Pune Key Accountabilities: - Responsible for Nurses hiring, engagement & management - Nursing Service quality & performance - Nursing Strategy, Process efficiency, audit and outcomes - Plan, implement and evaluate Training and upskill nurses - Effective Manpower Utilization and Cross-Functional Utilization - Accountability in Nursing and Medical Capex justification and utilization - Compliance to Statutory (monitoring), Medico Legal and Regulatory requirement - Reports and MIS Work relations, analysis, and actions Key Tasks & Responsibilities: Quality in Nursing Service and Patient Safety - Monitoring and updating Nursing Clinical and Non-Clinical Parameters as defined by the Unit Quality - Compiling and updating monthly Nursing Dashboard with valid and reliable data - Participation in Quality and Safety meetings and closure of escalations - Implementation of clinical and non-clinical work instructions and protocols - Active participation in Accreditations and certification audits Customer Experience - Enhancing patient clinical experience throughout their journey - Sensitizing Nurses for compassionate and empathetic care - Addressing patient and family concerns promptly - Implementing patient experience initiatives - Monitoring and resolving customer complaints related to Nursing Care Process Management - Prompt implementation of Clinician Orders and comprehensive nursing care - Strategizing Nursing revenue improvement - Inventory management and reduction - Effective Utilization of Biomedical Equipment - Monitoring Nursing MIS for continuous improvement People Management - Engaging with nurses for life cycle management and upskilling - Conducting orientation, mentorship, and training programs - Collaborating with HR for talent development and performance management - Identifying training needs for self and team Qualifications: - BSc/MSC Nursing - Minimum of 10+ years of experience in Nursing Administration - Strong communication skills, both oral and written - Proven team leadership skills in a collaborative environment We Offer: - Competitive salary and benefits package - Opportunities for professional development and career growth - A collaborative and inclusive work environment To Apply: If you are ready to make your mark with us, please send your resume to the Career | Manipal Hospitals email address.,