Technical Sales Support Executive Synergy Resource Solutions

0.0 - 3.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a Technical Sales Support Executive (Customer Care Executive-Technical), you will be an integral part of our client company, one of India's leading PCB designers, manufacturers, and assemblers based in Ahmedabad. Your primary responsibility will be to provide pre-sales technical assistance, services, and product education to customers. You will work closely with the sales team to support services and provide the necessary technical and commercial backup. Your role will also involve supporting marketing activities by participating in trade shows, conferences, and other events. Additionally, you will be responsible for generating and processing new sales leads, inquiries, and purchase orders. Your excellent verbal and written communication skills will be essential as you interact with customers via email, phone calls, and chats to address their queries and concerns promptly and effectively. As a Technical Sales Support Executive, you will follow up with customers to ensure their satisfaction with the products or services provided. You will handle customer complaints efficiently, resolving issues in a timely manner. Your ability to persuade customers that our products or services best meet their needs in terms of quality, price, and delivery will be crucial to your success in this role. Moreover, you will provide hands-on support for customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management. You will have the opportunity to identify cross-selling and up-selling opportunities within the customer care experience, enhancing customer satisfaction and driving sales growth. To excel in this role, you must be a people-oriented individual with strong time management skills, basic math and computer literacy, and exceptional attention to detail. Your ability to handle customer relations and complaints, demonstrate crisis management skills, and engage customers effectively through various communication channels will be key to your success. If you are a dynamic and proactive individual looking to kickstart your career in technical sales support, we encourage you to apply for this exciting opportunity. Please share your updated resume with details of your present salary, expectations, and notice period if you are interested in joining our team.,

Posted 5 days ago

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Technical Sales Support Executive PCB Power India

2.0 - 6.0 years

0 Lacs

ahmedabad, gujarat

On-site

The Technical Sales Support role requires individuals who are skilled in various areas such as being a people's person, time-oriented, possessing great verbal and written communication skills, basic math skills, basic computer literacy, and the ability to handle customer relations, complaints, crisis management, and administrative tasks. Attention to detail is crucial for this position. As a part of the Technical Sales Support department, you will be working in shift-wise rotations, including morning and afternoon shifts. Your responsibilities will include providing pre-sales technical assistance, educating customers on products and services, offering sales support services, and providing technical and commercial backup as needed. You will also be supporting marketing activities by participating in trade shows, conferences, and other events. Generating and processing new sales leads, inquiries, and purchase orders are essential tasks. Additionally, you will be responsible for responding to emails, phone calls, and chats from customers, addressing their queries promptly, and ensuring customer satisfaction. Attention to detail is crucial in this role, as you may encounter similar customer problems that need to be reported and resolved effectively. Handling customer complaints and resolving issues are part of your duties. You will also need to persuade customers on the best product or service that suits their needs in terms of quality, price, and delivery. Furthermore, you will be involved in supporting customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management. Identifying cross-selling and up-selling opportunities during customer interactions is encouraged. Going the extra mile to engage customers and provide exceptional service is a key aspect of this role. If you are someone with the required skills and experience and are passionate about delivering excellent customer support, this Technical Sales Support position could be a great fit for you.,

Posted 2 weeks ago

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