5 Tickets Jobs

About The Role We are seeking an experienced and results-driven Customer Support Team Leader to manage chat functions and inbound call functions, ensuring exceptional customer experience. You will be responsible for overseeing and building a strong team, developing strategies to enhance customer satisfaction, and achieving operational excellence. Key Responsibilities: Supervise a team of customer support agents, providing guidance, coaching, and support to ensure individual and team success. Set clear performance expectations and goals for the team, regularly monitoring performance metrics such as response times, resolution rates, and customer satisfaction scores. Develop and implement strategies to optimize team efficiency and productivity, including resource allocation, workflow management, and process improvements. Foster a positive and collaborative team culture focused on delivering exceptional customer service and support. Handle escalated customer inquiries and issues, demonstrating effective problem-solving skills and a commitment to resolving customer concerns in a timely and satisfactory manner. Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development and growth. Collaborate with cross-functional teams, including training, quality assurance, and product development, to address customer needs and improve the overall customer experience. Stay informed about industry trends, best practices, and emerging technologies in customer support to continuously enhance team performance and capabilities. Qualifications: Bachelor's degree in Business Administration, Marketing, or related field preferred. Proven experience in a customer support or related role, with at least 2 years of experience in a supervisory or leadership position. Strong leadership and interpersonal skills, with the ability to motivate and inspire team members to achieve goals. Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and team members. Proficiency in Microsoft Office Suite and customer support software platforms. Flexibility to work in a fast-paced and dynamic environment, with a strong commitment to delivering high-quality service to customers. In case you wish to apply to this position, please email your resume to surabhi.kumar@cityfurnish.com and ankush.kumar@cityfurnish.com and contact on 7303801950

Looking for Healthcare Candidates A main focus on distribution of support tickets and tracking them: Manage multiple ticketing queues. Create necessary reports. Develop dashboards. Ensure the team utilizes efficiently to streamline customer communication and business processes. Role Key Responsibilities: Manage multiple ticketing queues. Create necessary reports. Develop dashboards. Ensure the team utilizes efficiently to streamline customer communication and business processes. Use queues to communicate and assign tasks to relevant partners. Maintain strict HIPAA-compliant confidentiality with all client-related data. Answer basic billing questions through ticketing queue. Assess and analyze customer A/R status and provide updates with clear & detailed notes A/R work as requested Special projects as needed Required Qualifications: Proficiency in including creating reports, dashboards, using Chatter, and managing ticketing queues. Basic billing experience (billing and or payment posting) Experience managing the A/R process for clients. Strong communication skills with the ability to interact with clients, providers and internal management. Open for WFO/ Open for shift till 12 AM.

Required technical and professional expertise Minimum 2+ years experience in SIEM. Proven expertise in handling the daily monitoring of Information Security events on the QRadar / ArcSight / Splunk console platform Proficient in monitoring security events from various SOC channels (SIEM, Tickets, Email and Phone), based on the security event severity to handle the service support teams, tier2 information security specialists Expertise in threat modelling and Use case development and ability to review policies of security monitoring tools based on security concepts and logical approach. Preferred technical and professional experience Preferred OEM Certified SOAR specialist + CEH Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications

In our Ordering team in Sales Technology entity, we are looking for a Data Analyst for an IT application in Ab Initio ETL environment This application interfaces with 25 other applications to send data through 7 data processing chains in the sales, billing and delivery domains The batch processes are scheduled and run during the night For this applicative context, you will participate in the Think, Build and Run phases for data integration flows You will be responsible for those tasks : Participate in study, development, and support phases for data processing solutions with Ab Initio Analyze business requirements and contribute to design customized solutions Design, develop, and optimize ETL workflows using Ab Initio Test ETL flows and ensure development quality Provide documentation of developed solutions and technical processes Manage job scheduling with VTOM and optimize execution Maintain and optimize existing ETL processes Manage incident tickets, analyze and resolve technical issues related to data processing Give technical and functional support for deployed solutions Required profile : Hard skills : Development skills in Ab Initio (GDE, Express>It, ) Experience with VTOM for job scheduling and batch process management Knowledge in Unix environments and Shell scripting Good test practice (unit test, integration test, performance test) Incident management skills Soft skills : Excellent analytical and issue solving skills Skills in transversal communication with other teams Rigor, autonomy, and initiative Strong organizational skills and capacity to manage multiple requests simultaneously Capacity to work quickly in case of urgent issues

Hi, Greetings! We are hiring for Technical Service Desk role. Key Responsibilities: Act as the first point of contact for all IT-related technical issues via phone, email, or ticketing systems. Provide support for Windows OS, desktop/laptop hardware, MS Office Suite, VPN, printers, and standard business applications. Troubleshoot issues related to network connectivity, DNS, DHCP, proxy, and Wi-Fi. Handle user account administration in Active Directory (password resets, account lockouts, group memberships). Install, configure, and maintain software and hardware components. Provide remote support using remote desktop tools (e.g., TeamViewer, AnyDesk, RDP). Escalate unresolved incidents to second- or third-level support teams while ensuring proper documentation. Monitor and update incident and service request tickets in the ITSM system (e.g., ServiceNow, BMC Remedy). Follow ITIL practices for incident, problem, and change management processes. Maintain technical documentation, FAQs, and knowledge base articles. Assist in deploying patches, antivirus updates, and security compliance checks. Must be ready to work on rotational shifts. Interested candidates may apply or can send in your updated Resume to careers@satmz.com