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Test - Voice Process

Test - Voice Process

Coronis IT

1 - 4 years

3 - 6 Lacs

Chennai

Posted:3 weeks ago| Platform:

Apply

Skills Required

Voice process Usage Nursing Web technologies IVR Product service Research Accounts receivable Auditing Testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job_Description":" Job Description Roles and Responsibilities: Perform pre-call analysis and check status by calling the payer or using IVR or web portal services. Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference. Record after-call actions and perform post call analysis for the claim follow-up. Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact. Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on clients systems, interpret explanation of benefits received etc prior to making the call. Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments. Ensuring the daily assigned accounts are resolved/ worked on. Escalate difficult collection situations to Team Leaders situations and seek education and instruction. ","

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Coronis IT

Information Technology and Services

South Brisbane

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Test - Voice Process