The Testing Delivery Manager will be a pivotal leader responsible for the strategic direction, execution, and continuous improvement of our global testing delivery operations, with a specific focus on ensuring the highest standards of quality. Based in Bangalore, this role will lead a globally distributed team and will be instrumental in shaping our delivery methodologies, enhancing client satisfaction, and driving operational excellence. The ideal candidate will be a seasoned delivery leader with a strong background in quality assurance, a proven track record of managing large-scale global teams, and a passion for delivering exceptional client outcomes. This role requires strong business acumen, exceptional communication skills, and the ability to collaborate effectively across various departments and geographies.

Responsibilities:

Strategic Leadership and Vision:

Develop and implement a global strategy for testing delivery services that aligns with the companys overall business objectives and emphasizes quality assurance as a core differentiator.

Define and champion global testing standards, processes, and best practices, with a strong focus on quality control and quality assurance methodologies.

Anticipate future industry trends and proactively adapt testing strategies to maintain a competitive edge in quality and efficiency.

Drive innovation in testing methodologies and tools to enhance quality, efficiency, and client experience.

Delivery Management:

Establish and maintain a robust global testing framework for all client delivery services.

Define key testing metrics, establish targets, and implement mechanisms for monitoring, measuring, and reporting on testing quality.

Lead the development and implementation of testing processes, including audits, reviews, and feedback loops.

Drive a culture of continuous improvement in testing across all delivery teams and processes.

Ensure compliance with relevant industry standards and regulations.

Client Relationship Management:

Act as a senior point of escalation for critical client testing issues, ensuring timely and effective resolution, with a focus on maintaining client satisfaction and trust.

Foster strong relationships with key clients, understanding their business needs and ensuring testing services consistently meet and exceed expectations in terms of quality.

Collaborate with Business Managers, Delivery Managers, and Sales teams to ensure a seamless transition from sales to testing delivery and to identify opportunities for service expansion and quality enhancement.

Gather client feedback on testing quality and use it to drive improvements in processes and methodologies.

Team Leadership and Development:

Lead and mentor a global team of testing professionals, fostering a high-performance culture focused on quality, collaboration, and accountability.

Define organizational structures and resource plans to effectively support global testing operations and quality assurance initiatives.

Develop and implement training and development programs to enhance the skills and knowledge of the testing team, particularly in quality assurance practices.

Promote a positive and inclusive work environment that encourages innovation, continuous learning, and professional growth.

Operational Excellence:

Monitor and analyse key performance indicators (KPIs) related to testing quality, efficiency, and client satisfaction, taking proactive measures to address any issues or areas for improvement.

Build consistent, relevant and continuously adapting client-facing delivery dashboards to gather relevant data and present relevant updates to Delivery Managers and clients as often as necessary.

Optimize testing processes and workflows to improve efficiency, reduce costs, and enhance the overall quality of service delivery.

Implement and leverage technology solutions to automate and improve testing processes and quality control measures.

Design, implement, monitor and improve all necessary client engagement governance including

Weekly, tactical, operational reviews

Monthly engagement reviews

Quarterly partnership, relationship and innovation reviews

Develop and manage budgets for the global testing delivery services organization, ensuring cost-effectiveness and efficient resource allocation.

Cross-Functional Collaboration:

Collaborate closely with Product Development, Engineering, and other internal teams to ensure alignment between product roadmaps, testing capabilities, and quality standards.

Work with Legal and Compliance teams to ensure testing processes adhere to all relevant regulations and contractual obligations.

Partner with People & Talent to attract, develop, and retain top talent within the testing delivery organization.

Reporting and Communication:

Provide regular reports to senior management on the performance of global testing delivery services, including key quality metrics, risks, and opportunities.

Communicate effectively with internal and external stakeholders on testing status, quality initiatives, and any potential issues

Qualifications

Bachelors degree in a relevant field (e.g., Business Administration, Computer Science, Engineering). Masters degree preferred.

Minimum of 10 years of progressive experience in testing delivery services

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Job Title: Test Manager - Quality Assurance

Location: Bangalore, India

Job Summary:

Responsibilities:

Strategic Leadership and Vision:

Delivery Management:

Client Relationship Management:

Team Leadership and Development:

Operational Excellence:

Cross-Functional Collaboration:

Reporting and Communication:

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