Posted:5 hours ago|
Platform:
Work from Office
Full Time
Managerial Responsibilities • Recruitment & training for the collections team for effective collections & recovery
• Review the activities of the collections teams operating in different areas on a daily basis; ensure collectors are productive and efficient• Ensure adherence to collection processes in the territory, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practicesFunctional Responsibilities • Allocation of accounts to collectors / agencies, monitoring their performance on a daily basis• Monitor and ensure adherence to collection process and report the fraudulent practices of agencies / agents• Conduct regular filed visits for handling customer grievances & provide required assistance; ensure on-time collection / repossession
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