Tellecaller - Female

Key Responsibilities

• Make outbound and receive inbound calls to introduce and explain financial products to prospective and existing customers.
• Advise customers about mortgage loans, insurance, and home loan services; respond to queries and clearly communicate benefits.
• Enter and update customer details accurately within the CRM system.
• Follow prepared call scripts and ensure all communications are clear and professional.
• Meet assigned daily and monthly targets for calls and conversions.
• Explain documentation requirements and eligibility criteria to customers.
• Follow compliance guidelines and maintain confidentiality of customer information.
• Coordinate with internal departments to resolve queries and deliver prompt service.

Required Experience & Education

• Education: Minimum 12th Pass (Higher Secondary)
• Experience: Open to both freshers and experienced candidates

Essential Skills

• Good verbal communication in English & Hindi (mandatory)
• Confidence, politeness, and a willingness to learn
• Ability to follow scripts and instructions effectively
• Organizational skills and the ability to handle multiple tasks
• Professional work ethic and positive attitude
• Basic computer proficiency for data entry and reporting
• Team-worker with the ability to work independently as needed

Preferred/Desirable Skills

• Experience in telecalling or customer service roles
• Understanding of finance products (loans, insurance) is a plus
• Strong customer engagement and objection-handling abilities

Employment Details

• Gender: Only female candidates

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Good verbal communication skills in English & Hindi: 1 year (Preferred)
• Basic Computer Proficiency (Data entry & Reporting: 1 year (Preferred)
• Customer handling and service orientation, : 1 year (Preferred)
• Telecalling, Customer Service, or Related Roles: 1 year (Preferred)
• Financial Products (mortgage loans, insurance, home loans) : 1 year (Preferred)
• follow scripts and process flows: 1 year (Preferred)
• Team collaboration and time management: 1 year (Preferred)
• Organizational ability and multitasking skills: 1 year (Preferred)

Language:

• English, Hindi (Required)

Location:

• New Delhi, Delhi (Required)

Work Location: In person