Telecom Operations Compliance

MyOperator is a leading cloud telephony service provider based in India, specializing in offering comprehensive cloud-based call management solutions to help businesses streamline customer communication and improve operational efficiency. The platform enables features like call recording, tracking, routing, and CRM integrations for efficient handling of customer interactions. Key Responsibilities Regulatory Compliance: Ensure adherence to telecom-related laws, licenses, and regulatory guidelines. Stay updated on compliance mandates, coordinate audits, filings, and manage relationships with regulatory bodies. Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify optimization areas, and ensure adherence to security standards. Vendor Governance: Develop and execute vendor management strategies, manage relationships with key vendors. Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for infrastructure. Ticketing & Issue Resolution: Handle operational queries, conduct root cause analysis, and suggest process improvements. SOPs & Process Development: Define, document, and suggest SOPs across functions. Identify automation opportunities in operational processes. Data Management & Reporting: Collect and analyze data to support decision-making, develop dashboards, reports, and monitor KPIs. Cross-functional Collaboration: Align operational strategies with business objectives and compliance standards. Audit & Cost Optimization Support: Assist in audits, contribute to cost-efficiency initiatives. Risk Management & Mitigation: Identify risks, develop and implement mitigation strategies. Stakeholder Management: Interact with external stakeholders, manage relationships. Admin Oversight: Manage admin tasks for smooth daily operations. Requirements Education: Post Graduate (MBA preferred). Experience: Minimum 3-5 years in backend operations, with exposure to telecom infrastructure and regulatory compliance. Ideal Profile At least 1 year experience in a similar role within IT. Excellent communication and business partnering skills. Working knowledge of Telecom and TRAI. Strong networker & relationship builder. Goal-driven and comfortable in fast-paced environments. Strong analytical skills and numerical data management. What's on Offer Work in a company with a solid track record of performance. Leadership Role. Learning opportunities.,