Telecaller

Telecaller

We are seeking a dedicated Telecaller to join our team and assist us in improving our customer service and sales. The Telecaller’s responsibilities include answering incoming calls, making outgoing calls to prospective customers, and documenting customer inquiries. Our ideal candidate is an excellent communicator, able to handle calls promptly and professionally. They should be comfortable presenting products over the phone and dealing with customer objections. Ultimately, a successful Telecaller should be able to convert potential leads into customers, and contribute to achieving the team’s sales targets.

Responsibilities

• Answering incoming calls and responding to customer inquiries.
• Making outbound calls to potential customers to share information about our products and services.
• Documenting conversations with customers for future reference.
• Identifying and escalating issues to supervisors when necessary.
• Following script provided by the company for all calls.
• Meeting or exceeding sales targets.
• Providing feedback on customer reactions and concerns to the management team.

Qualifications

• Previous experience in a customer service or telecaller role is preferred.
• Excellent communication and interpersonal skills.
• Ability to handle rejection and continue with a positive attitude.
• Knowledge of sales principles and methods.
• Proficiency in relevant computer applications and call center systems.
• High school diploma or equivalent.
• Knowledge of a second language is a plus.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Language:

• English (Required)

Work Location: In person