Telecaller agent

0 - 2 years

1 - 3 Lacs

Posted:2 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Education Counsellor (Telecaller)

Location: Sivananda Colony, Coimbatore
Job Type: Full-Time
Experience: 0 – 2 Years
Language Proficiency: English and Malayalam
Joining: Immediate Joiners Preferred

Job Description:

We are seeking enthusiastic and goal-oriented Education Counsellors (Telecallers) to join our team. The ideal candidates should have excellent communication skills in English and Malayalam, and a passion for guiding students in making informed decisions about their educational future.

Key Responsibilities:

  • Make outbound calls to potential students/parents and counsel them about educational programs and courses.
  • Handle incoming inquiries via calls, emails, or messages and provide accurate information.
  • Follow up with leads and maintain a database of prospective students.
  • Understand students' needs and suggest suitable courses or academic programs.
  • Guide students through the admission process and coordinate with internal teams.
  • Meet or exceed weekly/monthly targets for call volume and enrollments.
  • Maintain high levels of customer satisfaction through professional and helpful communication.

Requirements:

  • Fluency in English and Malayalam (both spoken and written) is mandatory.
  • Strong communication and interpersonal skills.
  • Ability to work in a target-driven environment.
  • Basic computer knowledge and proficiency in MS Office.
  • Previous experience in telecalling, counselling, or the education sector is an added advantage.
  • Immediate joiners preferred.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

  • Day shift

Supplemental Pay:

  • Commission pay

Language:

  • Malayalam (Preferred)
  • English (Preferred)

Work Location: In person

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