Tele Caller Executive

Key Responsibilities:

· Outbound Calling: Making a high volume of calls to potential customers to introduce products or services, explain their benefits, and persuade them to make a purchase or schedule an appointment.

· Inbound Handling: Answering incoming calls from customers, addressing their inquiries, resolving complaints, and providing support.

· Product Knowledge: Staying up-to-date on product features, benefits, and pricing to effectively communicate with customers.

· Customer Interaction: Building rapport with customers, understanding their needs, and providing appropriate solutions or services.

· Sales and Targets: Meeting daily, weekly, or monthly call targets and achieving sales or engagement goals.

· Record Keeping: Maintaining accurate records of customer interactions, updating customer information, and documenting call outcomes.

· Problem Solving: Resolving customer issues and complaints in a professional and efficient manner.

· Communication: Effectively communicating with customers, using persuasive language, and adapting to different customer personalities.

· Compliance: Adhering to company policies, telecalling scripts, and relevant regulations.

Skills and Qualifications:

· Communication Skills: Excellent verbal communication skills, including clear pronunciation, active listening, and persuasive language.

· Qualification: Any Degree.

· Persuasion and Negotiation: Ability to influence customers, handle objections, and close sales.

· Customer Service Orientation: A positive attitude, empathy, and a focus on providing excellent customer service.

· Problem-Solving Skills: Ability to identify and resolve customer issues efficiently.

· Technical Skills: Basic computer skills and familiarity with telecommunications technology.

· Organization and Time Management: Ability to manage a high volume of calls, prioritize tasks, and meet deadlines.

· Adaptability: Ability to adapt to different customer personalities and situations.

· Sales Acumen: Understanding of sales processes and techniques.

Job Type: Full-time

Pay: ₹500,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Application Question(s):

• How many years of experience you have as a telecaller?
• Do you have experience handling inbound customer calls, addressing inquiries, and resolving complaints?
• What is the duration of your notice period?
• What is you current CTC?
• What is your expected CTC?

Education:

• Bachelor's (Preferred)

Work Location: In person