Posted:5 days ago|
Platform:
On-site
Full Time
Key Responsibilities:
· Outbound Calling: Making a high volume of calls to potential customers to introduce products or services, explain their benefits, and persuade them to make a purchase or schedule an appointment.
· Inbound Handling: Answering incoming calls from customers, addressing their inquiries, resolving complaints, and providing support.
· Product Knowledge: Staying up-to-date on product features, benefits, and pricing to effectively communicate with customers.
· Customer Interaction: Building rapport with customers, understanding their needs, and providing appropriate solutions or services.
· Sales and Targets: Meeting daily, weekly, or monthly call targets and achieving sales or engagement goals.
· Record Keeping: Maintaining accurate records of customer interactions, updating customer information, and documenting call outcomes.
· Problem Solving: Resolving customer issues and complaints in a professional and efficient manner.
· Communication: Effectively communicating with customers, using persuasive language, and adapting to different customer personalities.
· Compliance: Adhering to company policies, telecalling scripts, and relevant regulations.
Skills and Qualifications:
· Communication Skills: Excellent verbal communication skills, including clear pronunciation, active listening, and persuasive language.
· Qualification: Any Degree.
· Persuasion and Negotiation: Ability to influence customers, handle objections, and close sales.
· Customer Service Orientation: A positive attitude, empathy, and a focus on providing excellent customer service.
· Problem-Solving Skills: Ability to identify and resolve customer issues efficiently.
· Technical Skills: Basic computer skills and familiarity with telecommunications technology.
· Organization and Time Management: Ability to manage a high volume of calls, prioritize tasks, and meet deadlines.
· Adaptability: Ability to adapt to different customer personalities and situations.
· Sales Acumen: Understanding of sales processes and techniques.
Job Type: Full-time
Pay: ₹500,000.00 per year
Benefits:
Schedule:
Application Question(s):
Education:
Work Location: In person
Sumanth and Associates
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