Tele caller

Atulaya Healthcare

1 - 2 years

1 - 2 Lacs

Mohali

Posted:6 days ago| Platform:

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Skills Required

Pathology Call Monitoring Diagnostics Radiology Communication Skills Calling reports generates imaging & diagnostics Interpersonal Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Responsibilities and Duties:

Answer incoming calls from customers
Assist customers with requests for information, complaints, making appointments for all modalities based on availability of slots, and resolve issues for customers
Maintain and update customer information
Ensure patient forms contain all necessary billing information
Booking of home collections and forwarding to home collection department
Handling patient queries over email, WhatsApp, direct calls or missed calls etc.
Maintaining data of Received and Missed calls

Position Requirements

Critical skills

Strong written and verbal communication skills
Ability to communicate calmly and diplomatically with customers, co-workers, and visitors
Keen attention to detail, especially involving checking forms and documents for proper information
Working knowledge of Microsoft Office Suite or similar software
Proficient in customer service
Knowledge of medical insurance procedures
Active listening and comprehension skills

Work Experience/Education

0-1Years experience in a customer service environment and preferably in a call Centre environment.
Bachelors Degree
Background From Healthcare/Hospital industry

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