1 - 2 years

1 - 2 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Responsibilities and Duties:

  • Answer incoming calls from customers
  • Assist customers with requests for information, complaints, making appointments for all modalities based on availability of slots, and resolve issues for customers
  • Maintain and update customer information
  • Ensure patient forms contain all necessary billing information
  • Booking of home collections and forwarding to home collection department
  • Handling patient queries over email, WhatsApp, direct calls or missed calls etc.
  • Maintaining data of Received and Missed calls

Position Requirements

Critical skills

  • Strong written and verbal communication skills
  • Ability to communicate calmly and diplomatically with customers, co-workers, and visitors
  • Keen attention to detail, especially involving checking forms and documents for proper information
  • Working knowledge of Microsoft Office Suite or similar software
  • Proficient in customer service
  • Knowledge of medical insurance procedures
  • Active listening and comprehension skills

Work Experience/Education

  • 0-1Years experience in a customer service environment and preferably in a call Centre environment.
  • Bachelors Degree
  • Background From Healthcare/Hospital industry

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