1.0 - 2.0 years

1 - 2 Lacs

Mohali

Work from Office

Job description Job Responsibilities and Duties: Answer incoming calls from customers Assist customers with requests for information, complaints, making appointments for all modalities based on availability of slots, and resolve issues for customers Maintain and update customer information Ensure patient forms contain all necessary billing information Booking of home collections and forwarding to home collection department Handling patient queries over email, WhatsApp, direct calls or missed calls etc. Maintaining data of Received and Missed calls Position Requirements Critical skills : Strong written and verbal communication skills Ability to communicate calmly and diplomatically with customers, co-workers, and visitors Keen attention to detail, especially involving checking forms and documents for proper information Working knowledge of Microsoft Office Suite or similar software Proficient in customer service Knowledge of medical insurance procedures Active listening and comprehension skills Work Experience/Education : 0-1Years experience in a customer service environment and preferably in a call Centre environment. Bachelors Degree Background From Healthcare/Hospital industry

Posted 6 days ago

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