Technology Support II

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in Consumer and Community Banking, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
• The CC Rewards batch involves Loyalty Processing Engine (LPE) batches that comprises of an overnight ControlM driven batch that is responsible for loading data related to loyalty processing and reporting for Chase Card Services. Chase Loyalty Services batch team focuses primarily on supporting Loyalty Rewards Redemption batch and works with other application teams to support JPMC's Rewards Ecosystem.
• The CC Rewards involves Relationship Management System(RelMS) that comprises of an overnight ControlM driven batch that manages the transmission and tracking of partner information to and from partners. It mostly includes sending and receiving files, and allowing for the centralized transmission, tracking, and reconciliation of file exchanges between Chase and their partners with File Level and Record Level Reconciliation.

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Proficiency in one or more general purpose programming languages: UNIX/Perl/Python scripting
• Experience with CTRL-M/Autosys/CA Unicenter scheduler.
• Strong monitoring, analytical and escalation skills, strong debugging and trouble shooting skills with hands-on experience on monitoring tools such as Splunk, Geneos, Grafana and Dynatrace.
• Understanding of Cloud Architecture – AWS Solution Architect/ DevOps Architect.
• Expertise in trouble shooting and resolving database performance bottlenecks.
• Strong Sybase/ Oracle PL/SQL coding / debugging skills.
• Experience in Automation tools
• Working proficiency in production management triaging and analyzing tools.

Preferred qualifications, capabilities, and skills

• Knowledge of one or more general purpose programming languages or automation scripting