technical support

Job Description

Job Title: Technical Support Engineer Experience: 1 Year or less Location: Remote (India) Schedule: US Time Zone (CST/EST/PST/MST/night shift in India) Summary: We are seeking a highly motivated and customer-focused Technical Support Engineer to join our team. In this role, you will provide technical assistance and support to the customers of our clients, ensuring their success and satisfaction with their products and services. The ideal candidate will possess a strong understanding of web technologies (HTML, CSS, and JavaScript), excellent communication skills in English, and the ability to work effectively in a fast-paced environment. This position requires working in the US Time Zone (CST/EST/PST/MST/night shift in India). Responsibilities: Provide timely and effective technical support to clients via phone, email, and chat. Troubleshoot and resolve software and technical issues, escalating complex problems to senior engineers as needed. Assist clients with the implementation, configuration, and use of our clients products. Document support interactions, solutions, and common issues to build a knowledge base. Collaborate with the development and product teams to identify and resolve recurring issues and improve product quality. Contribute to the development of support documentation, FAQs, and training materials. Maintain a high level of customer satisfaction through proactive communication and follow-up. Work independently and as part of a team in a remote environment. Adhere to service level agreements (SLAs) and support processes. Work in the US Time Zone (CST/EST/PST/MST/night shift in India) to provide real-time support to our US-based clients. Qualifications: Bachelor's degree in any stream. 1 year of experience in a technical support role, preferably supporting web-based applications or software products. Strong knowledge of HTML, CSS, and JavaScript. Familiarity with browser developer tools and debugging techniques. Excellent verbal and written communication skills in English, with the ability to explain technical concepts clearly and concisely to both technical and non-technical audiences. Strong problem-solving and analytical skills, with a passion for helping customers. Ability to work independently, prioritize tasks, and manage time effectively in a remote setting. Ability to work effectively in the US Time Zone (CST/EST/PST/MST/night shift in India). Experience with ticketing systems (e.g., Asana, Zendesk, Jira) is a plus. Experience with any of the following is a plus: RESTful APIs Database concepts (SQL) Cloud platforms (e.g., AWS, Azure) If interested then share your updated CV on agarwal.saumya@thinksys.com