Technical Support Specialist

As a Technical Support Specialist at Autodesk, you will actively engage with customers from the construction and AEC community to provide effective technical solutions, direction, and troubleshooting advice. If you enjoy solving problems and have a passion for customer experience, we are looking for you! Reporting to a Technical Support Manager, you will be responsible for resolving customer issues via various channels and working with cross-functional teams to ensure successful resolution. Your responsibilities will include resolving customer issues reported through chat, phone, web, and online forums, providing prompt and efficient assistance on product features and usage, documenting product issues and solutions, handling priority issues, and managing customer expectations. You will also escalate issues to internal teams as necessary, actively manage your support requests backlog, and communicate progress updates to customers. To qualify for this role, you should have a Bachelor's degree or equivalent experience in Civil, Architecture, Mechanical, or related fields, along with at least 2 years of experience working with Autodesk software such as Revit, Navisworks, BIM 360, and BIM Docs. Proficiency in Revit MEP is an added advantage, and you should demonstrate strong customer service, troubleshooting, and analytical skills. Additionally, you must be a team player, adaptable to flexible working hours, and possess excellent written and verbal English communication skills. The ideal candidate will prioritize tasks effectively, demonstrate curiosity and creativity, adapt to changing circumstances, collaborate with a diverse team, and strive to make a positive impact on customers. If you are committed to customer success, enjoy collaborative work environments, and are willing to learn in a fast-paced setting, we encourage you to apply. This position is based in Bangalore, India, and may require flexibility in shift timings based on business needs. If you are ready to shape the future with Autodesk and contribute to creating innovative solutions, we welcome you to join our team. Autodesk offers a competitive compensation package, including base salaries, annual cash bonuses, commissions, stock options, and a comprehensive benefits package. We are committed to fostering a culture of belonging and equity where everyone can thrive. To learn more about our diversity and inclusion initiatives, please visit our website. Join us at Autodesk and be a part of a community that values authenticity, meaningful work, and building a better future for all. Your unique skills and perspectives will contribute to our success as we strive to empower innovators worldwide.,