Technical Support Senior Analyst

Job Description

Roles and Responsibilities: The Technical Support Senior Analyst role will join our production support team responsible for supporting a portfolio of applications, databases and services. Responsible for the oversight of day-to-day activities of the production and lower environments. Candidate profile : Cigna is specifically looking for a dynamic, seasoned, experienced Technical Senior Analyst with Java, ,SQL Server Unix experience. An IT professional with strong skills in Service Delivery, Application Management Support processes. Insurance or financial services background would be a strong advantage. Integrated applications - understand where application sits in wider Architecture Must have confidence to quickly learn the technical and functional aspects of a complex service. Ability to communicate with technical and operations (non-technical) team member Skills and Experience : Candidates must have strong experience in the following areas: Strong stakeholder relationship and communication skills Incident Management Skills Proven track record in day to day production support Knowledge of automation Basic Java, SQL and PL/SQL skills Good understanding of Oracle Windows and Unix OS/Linux OS Perform in-depth data and systems analysis Application Integrations and ETL Strong analytical and troubleshooting skills Incident Management Skills Advantages in having experience in the following areas: ServiceNow Dynatrace Splunk Confluence Jira Application Integrations TOAD/SQL Navigator