Technical Support Engineer- VOIP

You will be joining Vitel Global Communications Pvt Ltd, a leading provider of VoIP services known for delivering high-quality communication solutions to businesses and individuals globally. As a Technical Support Engineer based in Hyderabad, Telangana, your main responsibility will be to offer technical assistance for VoIP-related issues through phone calls and emails. You are expected to diagnose and resolve various VoIP problems, such as call quality issues, connectivity problems, and configuration errors. Moreover, you will assist customers in setting up, configuring, and maintaining VoIP systems while also monitoring and ensuring the optimal performance and uptime of the VoIP infrastructure. Collaboration with internal teams to escalate and resolve complex technical issues is a crucial part of your role, in addition to documenting and tracking customer interactions and technical issues in the support ticketing system. Regular system checks and preventative maintenance activities will be required to avoid service interruptions. To excel in this position, it is essential to stay updated with the latest VoIP technologies, trends, and best practices. Providing training and guidance to customers on VoIP system usage and features is also part of the role. The ideal candidate should possess CCNA Voice / CCNP Collaboration certifications along with a sound understanding of TCP/IP, routers, switches, firewalls, SIP, RTP, H.323, LAN, WAN, and VOIP technologies. This position offers the opportunity to work in a dynamic environment and contribute to the growth and success of Vitel Global Communications Pvt Ltd.,