Technical Support Engineer Software (Contrail, CSO)

• Support for Juniper SDN, SD-WAN, Virtual Products and Solutions (Paragon Automation Suite, Apstra, MIST, CSO)
• Lead and Drive Troubleshooting on Customer reported issues on Juniper SDN, Virtualization products and solutions.
• Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
• Gain in-depth knowledge of the infrastructure and technologies that are present in the customer s network profile; including their network topology, features, configurations, and service history that results in faster resolution.
• Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
• Mentor newly hired support engineers and peers in technical areas of speciality.
• This is an individual contributor role. The engineer will be providing weekend on-call/on-duty coverage on a rotational basis.

Primary Skills and experience required :

• Excellent Customer handling and communication (verbal and written) skills
• Good understanding of TCP/IP and networking fundamentals and Experience/exposure in troubleshooting IP networks
• Experience in understanding and debugging SDN, SD-WAN environments
• Experience with networking routing protocols like OSPF, BGP, etc.
• Service Providers specific L2/L3 VPN, MPLS, EVPN , VXLAN, IPSec, Hub/Spoke network use cases.
• Good understanding of networking virtualization (Container Networking, OpenStack Networking)
• Sound knowledge of Linux/Unix architectures and debugging.
• Scripting languages like Python, Shell.
• Good knowledge of Data Representation types (XML, JSON, YAML)

Preference to have understanding / Exposure / Expertise in one or more areas:

• Knowledge of Juniper SRX/MX/EX/QFX platforms is a plus.
• Good understanding of Virtualization and containerization (KVM, Docker/LXC, Kubernetes etc)
• Good understanding of OpenStack, Cloud Stack, Ansible etc

Experience:

• Requires B.E./B-Tech in Electronics or Computer Science (or equivalent) with minimum 5+ years experience in Networking Industry.
• Following candidates having any of following experience will be preferred and minimum experience criteria may not apply -
• 3+ years extensive SDN, SD-WAN and Virtualization experience.
• Preferred Certifications - JNCIP, CCIP, OpenStack, CKA(Kubernetes)