Technical Support Engineer

1 - 3 years

2 - 4 Lacs

Posted:12 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a Technical Support Engineer to join our team in India. The ideal candidate will be responsible for providing technical assistance and support to our customers, ensuring they have a seamless experience with our products.

Responsibilities

  • Provide technical support to customers via phone, email, and chat.
  • Diagnose and troubleshoot hardware and software issues.
  • Assist customers with product setup and configuration.
  • Document customer interactions and solutions in the support ticketing system.
  • Collaborate with engineering teams to resolve complex issues.
  • Conduct product training sessions for customers as needed.


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