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Technical Specialist - Storage

5 - 9 years

0 Lacs

chennai tamil nadu

Posted:1 week ago| Platform: Shine logo

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Skills Required

managed services vendor management communication skills planning skills itil processes active listening clientfocused

Work Mode

On-site

Job Type

Full Time

Job Description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion, providing a place where you can grow, belong, and thrive. Your career at NTT DATA involves believing in yourself, seizing new opportunities and challenges, expanding skills and expertise in the current role, and preparing for future advancements. Encouraged to take every opportunity to further your career within the global team. As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role involves providing exceptional service by proactively identifying and resolving technical incidents. Ensure client infrastructure is configured, tested, and operational, solving complex problems with deep technical expertise to enhance service quality. Responsibilities include pre-emptive incident resolution, product reviews, operational improvements, managing high-complexity tickets, providing diverse solutions, mentoring junior team members, and working across various technology domains like Cloud, Security, Networking, and Applications. Conduct checks, apply monitoring tools, respond to alerts, identify issues proactively, log incidents with required detail, analyse, assign, escalate support calls, identify optimization opportunities, create knowledge articles, train junior team members, engage with third-party vendors, keep systems updated, coach L2 teams, and support project implementation adhering to client requirements and timelines. To excel in this role, you need extensive Managed Services experience, strong ITIL process understanding, proven vendor/third-party collaboration, communication across cultures, effective planning skills, positive outlook under pressure, active listening, adaptability to changing client needs, client-focused approach, and a Bachelor's degree in IT/Computing or equivalent qualification. Workplace Type: On-site Working Equal Opportunity Employer,

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