Technical Process Engineer

As a Technical Process Engineer in the IT Hardware & Networking industry located in Chennai, you will be responsible for answering emails via the ticketing system, providing primary level solutions through telephone/email, troubleshooting server and network issues, preparing daily and monthly reports, monitoring the network and data center, responding to help desk application requests, tracking problems until resolution, coordinating with the team for escalations, monitoring e-mail for support inquiries, maintaining a log sheet of help desk activities, creating new processes and adjusting workflows. To excel in this role, you must possess technical knowledge in networking and hardware troubleshooting, hold a CCNA certification, and have knowledge of Linux and Windows Server. Excellent verbal and written communication skills are essential, as well as the ability to work in rotational shifts. Previous experience in helpdesk coordination or customer support would be advantageous. If you are a proactive individual with a passion for problem-solving and a strong background in IT hardware and networking, this position offers an exciting opportunity to contribute to a dynamic team and make a meaningful impact on the organization's technical processes.,