Technical Manager - Operations

The Regional Technical Manager will be responsible for overseeing the end-to-end technical service delivery and ensuring client satisfaction for a portfolio of properties in various sectors such as commercial real estate, offices, IT parks, airports, and co-working spaces. Leading a team of engineers and technical staff, the RTM will drive digitalization initiatives, ensure compliance with regulations, and act as the main point of contact between clients and internal teams for technical operations. Client Engagement & Relationship Management: As the primary technical contact for key clients in the region, you will conduct regular client reviews, manage escalations, and maintain proactive communication. You will be tasked with developing customized technical solutions aligned with client requirements and business objectives while ensuring that contractual commitments, KPIs, and SLAs are consistently met or exceeded. Technical Service Delivery: Your responsibilities will include ensuring the consistent delivery of technical services encompassing MEP (Mechanical, Electrical, Plumbing), HVAC, Fire & Safety, BMS, and other building systems. Implementing preventive and predictive maintenance practices using industry best standards, overseeing energy efficiency initiatives, and ensuring statutory and safety compliance across all locations will be crucial. Recruitment & Team Development: You will lead the hiring process for technical staff in the region, provide training, mentorship, and development opportunities for the team, conduct regular technical training sessions, audits, and performance evaluations. Fostering a culture of continuous improvement, safety, and accountability will be essential for team success. Digital Transformation & Innovation: You will be responsible for driving the deployment of digital tools and CAFM platforms, leveraging IoT, automation, and data analytics for proactive maintenance and reporting. Championing paperless workflows and real-time dashboards for technical service performance will be key focus areas. Strategic & Operational Oversight: Managing the regional technical budget, resources, and vendor contracts, providing technical insights for business development activities, leading incident and risk management investigations, and reporting key metrics and operational issues to leadership will be part of your role. Qualifications & Experience: The ideal candidate should have a Bachelor's degree in Electrical/Mechanical Engineering or a related field, with at least 10+ years of experience in facility/technical operations and a minimum of 3+ years in a regional leadership position. Strong knowledge of commercial real estate, IT/office infrastructure, and high-traffic areas like airports, along with expertise in client-facing roles and team management is required. Familiarity with CAFM, IoT systems, energy management platforms, and automation tools is a plus. Key Skills required for the role include Technical Operations Management, Client Relationship Management, Team Leadership & Recruitment, Compliance & Safety Standards, Energy Management & Sustainability, Digital Facility Management Tools, Data-driven Decision Making, and Project Management. Travel Requirements: The role involves frequent travel within the region for site visits, client meetings, and audits.,