Technical Lead

Key Responsibility

a. Lead and mentor the entire Application support team, fostering a culture of collaboration, innovation, and continuous improvement.

b. Develop business cases, KPIs, and benefits realization plans to measure engagement success.

c. Stay ahead of new technologies, industry best practices, and market trends to enhance skills and capabilities.

d. Collaborate with clients to understand their business needs and challenges, fostering strong relationships through successful project delivery.

e. Drive technology adoption and understanding of current IT environments and industry trends to address client service issues.

Job Requirements

a. Bachelors degree in a related technology field or comparable job experiences

b. At least 10+ years of working experience, including at least 3 years in a leadership role focused on application management and support

c. Very good understanding in SFDC, SAP SF, Varicent, NetSuite, CLM etc.

d. Deep understanding of ITIL and ITSM processes and methodology, and its interaction with application lifecycle management principles.

e. Proven track record of managing mid to large-scale applications in complex, multi-platform environments.

f. Extensive experience in service delivery management and client management, working with various regions globally.

g. Strong leadership and team building skills, with the ability to inspire and motivate teams to achieve excellence.

h. Excellent communication and interpersonal skills, enabling effective stakeholder engagement at all levels.

i. Strong client management, analytical, and problem-solving skills, with strategic thinking and data-driven decision-making abilities.

j. Relevant Service Delivery Certifications (e.g., ITIL).