4 Technical Integration Jobs

Role Overview The Customer Success Engineer will play a hybrid role,bridging technical product support and customer onboarding. This person will be responsible for addressing technical queries, helping customers onboard smoothly, and supporting users who may not be tech-savvy, particularly in Hindi-speaking regions. Key Responsibilities Handle platform-related queries, e.g.: Where do I upload my product catalog? Which API do I use to integrate a specific feature with Shopify? Support the onboarding process for new customers on the Talkinshop platform. Explain product features and technical solutions clearly and simply, avoiding jargon. Troubleshoot issues, guide users step-by-step, and resolve tech-related glitches. Assist with understanding and using tools like Meta Business Suite and other platform integrations. Communicate efficiently and patiently with retailers and small business owners. Required Skills & Competencies Fluent in Hindi and English (must-have): The customer base right now is predominantly Hindi-speaking, particularly in Tier 2, 3, and 4 cities in Maharashtra and North India. Strong communication skills: Able to simplify complex topics and explain without confusion Experience with APIs, JSON configuration, or similar technical implementations Comfortable working with technical documentation and configuration files Basic understanding of chatbot/conversational AI concepts (preferred) Proficiency in troubleshooting technical issues and finding solutions Basic knowledge of JavaScript and related technologies Friendly, approachable, and likeable personality. High level of patience and empathy, especially when handling repetitive or basic questions. Debugging and troubleshooting: Should be able to help with product flows and resolve issues efficiently. Desired Experience 14 years in Tech Support, Customer Experience, or Customer Success roles, ideally in a product-based company. Preferably from domains such as: Fitness and wellness apps Finance/taxation software (e.g., QuickBooks) Retail-tech or SaaS platforms for small businesses Should have worked with non-tech-savvy users or small business owners.

We are seeking a skilled Technical Integration Analyst to join our Professional Services team. In this role, you will be responsible for planning, executing, and supporting the integration of our enterprise SaaS platform with client systems. You will serve as the technical liaison between our clients and internal teams, ensuring seamless API, SSO, HRIS,LMS, and other third-party system integrations during implementation and post-go-live phases. Key Responsibilities: Integration Planning & Execution: Collaborate with client technical teams to understand integration requirements and constraints. Translate business and functional requirements into technical specifications. Configure, develop, and validate integrations including APIs, webhooks, data pipelines, SSO (SAML/OAuth), and HRIS connectors. Technical Implementation Support: Assist in onboarding new clients by supporting technical setup and custom configurations. Participate in technical discovery calls and provide subject matter expertise on integration capabilities. Create and maintain integration documentation, including interface specifications and process flows. Testing & Validation: Develop test cases and perform integration testing (unit, system, and user acceptance testing). Troubleshoot integration issues and coordinate with Engineering/Support teams as needed. Validate data integrity, sync schedules, and error handling mechanisms. Client & Stakeholder Communication: Act as a trusted advisor and technical consultant to clients during onboarding and rollout phases. Clearly communicate technical concepts to non-technical stakeholders. Collaborate with Customer Success, Product, and Engineering to resolve integration challenges. Continuous Improvement: Gather client feedback on integration experiences and recommend enhancements. Maintain knowledge base and reusable components/templates for future integrations. Stay current with SaaS, API, and integration technology trends and best practices. Qualifications: 3+ - 5 yrs years of experience in a technical integration, implementation, or solutions engineering role, ideally in a SaaS environment. Solid understanding of RESTful APIs, JSON, XML, authentication protocols (SAML, OAuth), and middleware tools (e.g., Mulesoft, Workato). Experience with HRIS, ERP, LMS, CRM systems (e.g., Workday, SAP, Success Factors, Salesforce). Strong analytical, problem-solving, and debugging skills. Excellent communication and client-facing skills. Bachelors degree in Computer Science, Information Systems, Engineering, or related field (or equivalent work experience). Preferred Qualifications: Familiarity with ETL tools and data transformation techniques. Hands-on experience with scripting (Python, JavaScript) or SQL for data manipulation. Exposure to cloud environments (AWS, Azure) and DevOps practices. Understanding of enterprise IT governance, security, and compliance standards. What we offer: Competitive salary and benefits package. Opportunity to work with cutting-edge technologies. Flexible working hours and remote work options. Continuous learning and professional development opportunities. A collaborative and supportive work environment.

We are looking for an experienced SAP Techno Functional Consultant with a strong expertise in SAP ABAP, specifically in the SD (Sales and Distribution) and MM (Materials Management) modules. The ideal candidate will possess a deep understanding of SAP R/3 environment and its technical functionalities, as well as proficiency in handling complex technical scenarios while managing multiple projects. As a Senior SAP Technical Consultant, you will act as the subject matter expert, assisting with project delivery, troubleshooting, performance tuning, and ensuring seamless technical integration. You will collaborate with both business users and technical teams to deliver solutions that meet business requirements and drive improvements in system performance. Key Responsibilities: Act as the technical lead, ensuring the identification and resolution of application issues in a timely manner. Develop detailed plans and accurate estimates for project completion, including development, system testing, and implementation phases. Transform business function requirements into technical program specifications for coding, testing, and debugging. Develop, code, document, and execute unit tests, system integration tests, and acceptance tests for high-complexity functions. Perform performance tuning across multiple functions to improve system efficiency. Ensure integration activities and monitor the technical architecture (scalability, availability, and archiving) to meet all SLA requirements. Manage operational support, including working during change windows and providing on-call support as needed. Primary Skills: SAP ABAP with expertise in FICO (Finance and Controlling) Strong hands-on experience with SAP SD and MM module objects. Deep knowledge of ABAP Workbench, Data Dictionary, Classical & Interactive Reports (ALV), Dialog Programming, and Object-Oriented Programming (OOP). Expertise in SAP Scripts, Smart Forms, and Adobe Forms. Experience with Data Migration, Data Uploads using BDC and LSMW. Experience with RFC, IDOCs, and BDC handling. Ability to build and maintain Technical Design Documentation, Test Scripts, and RICEFW matrices. Proficiency in ABAP Debugging, Performance Tools, Runtime Analysis, and SQL Trace. Required Qualifications & Experience: 7-13 years of experience in SAP ABAP with strong hands-on experience in SAP SD/MM modules. Excellent communication skills and ability to manage multiple deliverables and projects. Strong object orientation skills and proficiency in system analysis, design, development, and implementation. Expertise in SAP implementation and customization across different business processes and applications. Previous experience in project and team management activities.

Develop and manage a portfolio of customer accounts Help customers realize value from their investment in IDfy products Educate the customer on using best practices, share industry benchmarks on key metrics Analyze customer usage data to improve product utilization Communicate with Product teams to provide the voice of the customer internally within IDfy Work closely with the Account Management team to unlock cross-sell and up-sell opportunities within each account Improve onboarding and technical integration processes Help customers get their top priority issues resolved swiftly by working with cross-functional teams within IDfy Track and improve key churn metrics, NPS, CSAT Manage the overall health of each customer account from go-live/onboarding onwards