Technical Analyst II - GBS IND

About Bank of America: Bank of America is driven by a common purpose to enhance financial lives through the power of connections. Their commitment to Responsible Growth shapes the way they operate, ensuring delivery for clients, teammates, communities, and shareholders consistently. Being a great place to work globally is essential for fostering Responsible Growth. Bank of America is dedicated to creating a diverse and inclusive workplace, hiring individuals with varied backgrounds and experiences. They heavily invest in their teammates and families by providing competitive benefits that support physical, emotional, and financial well-being. The organization believes in collaboration and flexibility, offering a multi-faceted approach tailored to different roles. Global Business Services: Global Business Services at Bank of America provides Technology and Operations support to Lines of Business and Staff Support Functions through a globally integrated delivery model. Known for flawless execution, sound risk management, operational resiliency, excellence, and innovation, the Global Business Services team plays a crucial role in the organization. In India, Bank of America operates as BA Continuum India Private Limited (BACI), managing India operations for Global Business Services. Job Description: As an Application Support role for CSW CTO Production Services at Bank of America, you will be responsible for managing the day-to-day retail business and operations of the technology platform. Your role will involve activities such as Problem/Incident Management, Application Monitoring, Batch, Release/Deployment, Operational Readiness, Capacity/Availability Management, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. You will actively monitor and maintain the stability of live production systems, respond to incidents, troubleshoot technical issues, perform root cause analysis, and collaborate with development teams to ensure smooth operations and minimal downtime. Strong technical expertise, excellent communication skills, and the ability to work under pressure in a fast-paced environment are essential for this role. You will provide client areas with technology products and service alternatives to enhance the production services environment. This position involves managing functions without directly managing people. Responsibilities: - Prepare and present reports on production system performance, incidents, and resolution times to relevant stakeholders. - Collaborate with development teams, operations teams, and stakeholders to identify and resolve issues effectively. - Maintain detailed documentation of system configurations, troubleshooting procedures, and knowledge base articles. - Assist in the deployment of new software updates and configurations to production environments. - Actively monitor production systems for performance degradation, potential bottlenecks, and anomalies. - Investigate recurring issues, identify underlying causes, and develop preventative measures. - Analyze system behavior, diagnose root causes of problems, and implement corrective actions. Requirements: - Educational Qualification: BE/ B. Tech - Certification: ITIL Certification - Experience: 9 to 12 Years - Foundational Skills: J2EE technologies, webservices, Spring, Spring Boot, SQL, PL/SQL, Dynatrace, Splunk, Autosys - Desired Skills: Excellent analytical skills, clear communication, meticulous review abilities Work Timing: 7:30 am to 4:30 pm & 10:30 am to 7:30 pm Job Location: Chennai,