Associate Architect, Customer Support Icertis

3.0 - 15.0 years

0 Lacs

pune, maharashtra

On-site

The job requires you to understand how the product works and how customers use it. You will need to interact with customers both on-site and off-site to troubleshoot issues and provide workarounds using your software development skills. As the primary Technical Support Engineer for multiple large accounts, you should manage customer requirements effectively and fulfill enhancement requests based on customer use-cases. You will be responsible for guiding Senior Software Engineers and Lead Software Engineers for quicker issue resolutions and achieving productivity goals for the tech team. Providing technical expertise, guidance, mentorship, and leading in hiring processes will be part of your responsibilities. Additionally, you will train team members on new technologies and processes. Your duties will include providing hot fixes, patches, and upgrade deployment support in production and staging environments. Leading on RED accounts for technical issues/defects, offering innovative ideas to improve ticket resolution quality, and driving efficient ways for issue resolutions across customers are also key tasks. You should contribute to productivity and ticket resolution quality improvement initiatives and suggest or implement platform functionalities to enhance ticket turnaround time. To qualify for this role, you should have 12-15 years of overall experience in developing enterprise web applications, Technical Support on Microsoft platforms, or in a Sustaining engineering role. A minimum of 3-4 years of experience in a Support or Sustaining engineering role is essential. Troubleshooting skills on the Microsoft platform, expertise in C#, ASP.NET, MVC, SQL, Stored Procedures, and JavaScript are required. Knowledge of Windows Azure, Cloud Computing, and relevant certifications are advantageous. Understanding of customer support processes and tools, good written and verbal communication skills, and the ability to work independently on assigned issues are also necessary. A Science or Engineering graduate would be preferred for this position. Join us at Icertis, a company that leads in contract lifecycle management with its cutting-edge technology and innovation. Our Contract Intelligence platform transforms contracts into strategic assets, enabling organizations to structure and connect critical contract information effectively. Trusted by the world's most iconic brands and disruptive innovators, Icertis manages over 10 million contracts worth more than $1 trillion across 93 countries and 40+ languages. At Icertis, we are committed to our FORTE values - Fairness, Openness, Respect, Teamwork, and Execution. These values guide our interactions with employees, customers, partners, and stakeholders as we strive to be the leading contract intelligence platform globally. Our focus on how we achieve our goals is as significant as the goals themselves.,

Posted 1 week ago

Apply

AWS architecture Golang contract Suzva Software Technologies

8.0 - 12.0 years

10 - 14 Lacs

Pune, Bengabad

Work from Office

Duration: 6 Months Experience Required: 12+ Years Work Mode: Onsite Only Vendor Rate: As per Market Standard We are looking for an experienced Tech Lead with strong expertise in Golang, AWS Architecture, and mobile systems to drive the refinement and optimization of our server-driven UI backend infrastructure. The ideal candidate will demonstrate leadership in technical strategy, design, and implementation while ensuring scalable and secure backend architecture. Mandatory Skills: Strong expertise in Golang Deep understanding of AWS architecture Experience working with server-driven UI backends Exposure to mobile-based backend integrations Proven ability to lead and mentor development teams Share Your Resume With the Following Details: Total Experience: Relevant Golang/AWS Experience: Current CTC: Expected CTC: Preferred Location (Bangalore/Pune): Notice Period: Contact: 9032956160

Posted 1 month ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.