Team Manager - Quality, Alexa Shopping OPTIMA

Amazon

6 - 11 years

12 - 13 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

Six sigma green belt Data analysis Process documentation Process efficiency Process improvement Analytical Shift management Stakeholder management Resource management Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking an experienced team manager to develop and manage our annotation and data analysis operations team. This team plays a critical role in improving Alexa s natural language understanding (NLU) leading to improved CX quality metrics and positive business impact. The team manager must have a passion for data, efficiency, and accuracy.
Manage day to day operations with a team of Data Associates, Sr.Associates and Data Specialists
Manage work prioritization and delivery based on business needs
Ensure high quality delivery under deadlines
Plan capacity and commit to volume by managing resources, queue, shift management, cross training, and leave management
Track weekly/monthly metrics and process reviews with internal and external stakeholders across time zones.
Maximize productivity and process efficiency through process standardization, strong process documentation, supervision, analysis and performance feedback on a periodic basis
Initiate and lead process improvement projects, presents solution proposals, and implement them to other applicable/in-scope operational areas
Own team s hiring, performance and development through performance metrics, training, feedback and coaching on an ongoing basis
A Bachelor s Degree with relevant experience of 6+ years with 2+ years of stakeholder management
Excellent English (written & oral), strong organizational skills and detail oriented
Strong analytical, problem-solving, and critical-thinking skills
Comfortable working in a fast paced, highly collaborative, dynamic work environment
Willingness to support several projects at one time, and to accept re-prioritization as necessary
Demonstrated leadership with a bias towards action and ownership Six Sigma/Green Belt Certification
Exposure to working with technology teams and solving operational issues

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