Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Gurugram
>
AMERICAN EXPRESS
>
Team Leader - Operations

Team Leader - Operations

AMERICAN EXPRESS

6 - 11 years

16 - 17 Lacs

Gurugram

Posted:1 day ago| Platform:

Apply

Skills Required

Training Career development Wellness Team Leader Operations Manager Quality Control Training and Development Continuous improvement Stakeholder management Operations Counselling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Seeking an experienced and dynamic Team Leader to lead a team in TLS Backoffice. The successful candidate will be responsible for managing daily operations, ensuring efficiency and accuracy in all back office functions, and leading a team to achieve performance targets and maintain high standards of service delivery.

Roles and Responsibilities:
This leader is accountable for effectively driving the following:

Key departmental metrics as defined by leader
Team Performance
Stakeholder Management
Quality and Compliance
Colleague engagement and Motivation
The successful candidate should be able to inspire a team of specialists to achieve their goals by providing outstanding coaching, training, and development and by rewarding and recognizing accomplishments.
Lead and motivate the team, fostering a positive work environment and promoting teamwork. Provide coaching, mentoring, and professional development opportunities to team members
Oversee daily operations of the back office, ensuring tasks are completed efficiently and accurately. Monitor workflows, identify bottlenecks, and implement process improvements
Set clear performance goals and expectations for team members. Conduct regular performance reviews, provide constructive feedback, and address any performance issues promptly.
Ensure all back office activities adhere to company policies, procedures, and regulatory requirements. Implement quality control measures to maintain high standards of accuracy and compliance.
Address and resolve any escalated servicing issues promptly and professionally. Ensure the team provides excellent support to internal and external customers
Lead and participate in back office projects, ensuring timely and successful completion. Coordinate with other departments to align project goals and deliverable
Prepare regular reports on team performance, operational metrics, and project progress. Analyze data to identify trends and make informed decisions.
Accountable for preparation, production, delivery of presentations to leadership and stakeholders globally
Demonstrate business and operations knowledge to attract potential opportunities
Drive and support TLS business initiatives
Open to work in 24*7 environment

Minimum Qualifications

The incumbent should be graduate or equivalent with 6 years of post-qualification experience.

Understanding of travel world, rate parity and transaction Lifecyle will be an added advantage

Should not be on any form of counseling or action plan

Good Knowledge of American Express and Travel & Lifestyle Service processes and systems is desirable

Understanding and experience of net fares and revenue management will be an added advantage

Strong interpersonal skills and the ability to influence at all levels

Excellent communication skills

Sound planning and organizing skills

Must possess problem solving and planning skills to facilitate and focus on continuous improvement

Self-starter with ability to execute with minimal direction and strong attention to detail

Ability to work in a team environment fostering teamwork and driving collective performance

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

More Jobs at AMERICAN EXPRESS

Customer Service Analyst T2-II

Gurgaon

1 - 2 yrs

INR 7 - 8 Lacs

Financial Analyst

Bengaluru

2 - 5 yrs

INR 10 - 11 Lacs

Manager - Digital Product Management

Gurgaon

8 - 13 yrs

INR 30 - 35 Lacs

Financial Analyst

Gurgaon

1 - 2 yrs

INR 10 - 11 Lacs

Manager - Compliance

Gurugram

8 - 13 yrs

INR 20 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

AMERICAN EXPRESS

Financial Services

New York NY

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Team Leader - Operations