Posted:1 week ago|
Platform:
Work from Office
Full Time
Lead, mentor, and manage a team of L3 engineers to ensure timely resolution of critical network incidents and service requests.
• Assign tasks, set priorities, and ensure timely resolution of technical issues. • Oversee shift rotations, workload distribution, and escalations to maintain 24/7 operational readiness. Technical Expertise
• Provide L3 level support for Networking issues related to Routing, switching, Firewalls, SDWAN, UTM, and Wi-Fi Systems. • Handle critical network incidents and escalations, ensuring timely resolution.
• Perform network performance monitoring, troubleshooting, and optimization. • Manage routing & switching operations, ensuring seamless network connectivity
. • Manage high-priority customer tickets, ensuring adherence to SLAs and minimal downtime. • Collaborate with cross-functional teams (L1/L2, vendors, customers) for root cause analysis (RCA) and permanent fixes.
• Maintain detailed records of network configurations, changes, and service request resolutions. Academic Qualifications: Required Desired Bachelors degree in IT, Computer Science, or related field (or equivalent experience) with Certifications: Fortinet NSE 4/7, CCNP, SD-WAN certifications, or equivalent preferred.
SPECTRA
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