Team Leader - International BPO Voice

Must have experience as a Team Leader in International US Voice The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Key Responsibilities: ● Lead,motivate,andmanageateamofcustomerservice representatives handling international voice calls ● Ensureteammeets/exceedsperformancemetricslikeAHT,CSAT, Quality, Attendance, etc. ● Conductregularcoaching,feedback,andperformancereviews ● Handleescalationsefficientlyandprovideresolution ● Analyzeteamperformancedataandpreparereportsformanagement ● Coordinatewithsupportfunctionsforsmoothoperations ● Maintaindiscipline,adherencetopolicies,andhighteammorale Job Types: Full-time, Permanent Pay: Up to ₹900,000.00 per year Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Evening shift Night shift Rotational shift US shift Weekend availability Supplemental Pay: Commission pay Joining bonus Overtime pay Performance bonus Quarterly bonus Shift allowance Yearly bonus Application Question(s): Do you have experience with Healthcare voice ? Education: Bachelor's (Required) Experience: Team management: 1 year (Required) BPO: 5 years (Required) Location: Mumbai, Maharashtra (Required) Willingness to travel: 100% (Required) Work Location: In person