Team Leader

What you will be doing

Manages the processing environment to protect production systems critical to the success of the business.

Delivers an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.

Develops and recommends tactical and strategic plans for processing operations.

Selects, trains, develops and leads an efficient and effective processing team.

Identifies and recommends cost-saving and continuous improvement initiatives within the processing area.

Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements.

Develops and implements team standards and procedures that support departmental standards and procedures.

Develops and executes project plans, budgets and schedules for documentation of work and results.

Develops, manages and forecasts the budgets for the relevant cost centers.

Other related duties assigned as needed.

What you Bring

Knowledge of all processing phases

Knowledge of processing administration and processing activities and controls

Knowledge of FIS products and systems

Proficiency in client communication and escalation management

Knowledge of project management methods and techniques

Proficiency to effectively supervise, lead and manage staff members

Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

Excellent problem solving, team and time management skills managing multiple deadlines for self and others

Proficiency in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline

Proficiency in making projections of future expenses based on analysis of cost effectiveness of past expenditures

Proficiency to operate independently. Bachelors degree or the equivalent combination of education, training, or work experience.

Added bonus if you have:

• 1-year of customer service experience
• 1-year experience working in a high-volume call center
• Excellent customer service skills that build high levels of customer satisfaction