Posted:3 days ago|
Platform:
On-site
Full Time
Plan and manage the group's performance on the Score card metrics and look for methods constantly exceed expectations
Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions
Strong orientation towards Customer Experience
Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required
Manage projects as assigned within defined metrics and timelines
Create an environment of high energy and enthusiasm
Responsible for management of Engagement, Attrition and ESAT for the team
Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment
Resolve employee concerns with urgency & accuracy
Shift Time - US rotational Shifts
5 days working and 2 week Offs
Epicenter Technologies Private Limited
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